Manx Technology GroupSmart Island
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High Automation Risk

This role has an above-average probability of significant AI or automation disruption. Consider upskilling and monitoring AI tooling in this sector.

Fast Fit Centre Receptionist / Service Adviser

Full TimePermanentNot specifiedAdministration
Posted 15 March 2026Closes 20 March 2026

Job Description

Fast Fit Centre Receptionist / Service Adviser. We have an opportunity for a Receptionist / Service Advisor to join our busy team. The ideal candidate will already have experience in a workshop reception or service desk and hold a full clean driving license. The successful applicant should have excellent organisation and prioritisation skills, be computer literate, have a good attention to detail, a commitment to delivering great customer service and the ability to work effectively in a fast-paced environment. The role will include greeting customers on arrival, taking bookings by phone and in person, ordering stock, pricing repairs, creating invoices, liaising with customers and Technicians to resolve queries, taking payments and keeping customers updated. Apply by emailing your CV to office@quaysidetyres.com

Automation Risk

Automation probabilityi65%
AI exposure (AIOE)i72%

This role contains a high proportion of routine and semi-routine tasks (stock ordering, invoicing, payments, record-keeping) that are increasingly automated by workshop management and CRM systems. However, key customer-facing and problem-resolution activities still require human presence, empathy, and judgment. AI tools can augment booking, updates, and documentation, but full automation is limited by the need for interpersonal interaction.

Task analysis

  • Greet customers on arrival and determine service needs.
  • Take service bookings by phone and in person.
  • Order stock and parts for repairs.
  • Price repairs and create invoices.
  • Liaise with customers and Technicians to resolve queries.
  • Take payments from customers.
  • Keep customers updated on service progress.
  • Maintain accurate records and documentation for each job.

Automatable AI-assisted Human-only

Occupational Classification

🇬🇧 Not visa eligible
UK SOC2020: 4216Receptionists
O*NET: 43-6011.00 Executive Secretaries and Executive Administrative Assistants
AI analysis: 16 March 2026

UK Salary Benchmark

Office administrative, office support and other business support activities · ONS ASHE 2024 annual earnings

scale £50k
UK sector median
£34,855
UK sector mean
£49,618
£0£13k£25k£38k

👤 For Candidates

AI & future-of-work guidance

🤖 Enhance with AI

  • Use AI chat tools for booking and customer updates
  • Automate invoicing and stock ordering with workshop software
  • Leverage speech-to-text for faster documentation

📈 Disruption outlook

15%1 yr
35%5 yrs
70%10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For Employers

Strategic hiring options & technology alternatives

🔄 Alternatives

💻 TechnologyWorkshop CRM

Automate bookings, invoicing, and stock management

🤖 AI AgentAI Chatbot

Handle routine customer queries and updates

🔀 RestructureHybrid Reception

Split routine and customer-facing tasks

Recommendation

🔀 Hybrid approach

Routine tasks can be automated, but customer interaction remains essential

Microsoft Copilot & M365

Copilot for Outlook

Automate booking confirmations and customer emails

Power Automate

Streamline invoicing and stock ordering workflows

Copilot for Teams

Improve technician-customer coordination and updates

Key Skills

Customer and Personal ServiceAdvancedAttention to DetailAdvancedTime ManagementIntermediateTeamworkIntermediateMicrosoft OfficeIntermediateClericalIntermediateDrivingBeginnerActive ListeningIntermediateCash HandlingIntermediateOperations AnalysisBeginnerWorkshop ReceptionIntermediate

Knowledge Areas

Administrative ProceduresCustomer Relationship ManagementOffice AdministrationReporting and DocumentationAutomotive TechnologyBusiness AdministrationComputer and Office Software

O*NET Competency Skills

Active ListeningReading ComprehensionSpeakingService OrientationWritingCoordinationCritical ThinkingSocial PerceptivenessTime ManagementActive LearningJudgment and Decision MakingMonitoringNegotiation

Alternative Career Paths

Workshop Manager85% match

Oversees workshop operations, staff, and service delivery in an automotive environment.

Customer Service Manager80% match

Leads a team delivering customer support and service excellence across various channels.

Parts Advisor75% match

Specializes in ordering, managing, and advising on vehicle parts for customers and technicians.

Office Administrator70% match

Manages general office administration, scheduling, and support tasks in a business setting.

Also Consider

🔥 Hot Technologies

In-demand tools for this occupation (O*NET)

Oracle PeopleSoftSAP softwareFacebookAdobe IllustratorAdobe PhotoshopCisco WebexZoomGoogle DocsMicrosoft Word

Work Activities

General work activities from O*NET

  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Getting Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with People Outside the Organization
  • Performing Administrative Activities
  • Working with Computers
  • Scheduling Work and Activities
  • Updating and Using Relevant Knowledge
  • Processing Information
  • Identifying Objects, Actions, and Events
  • Documenting/Recording Information
  • Thinking Creatively
  • Making Decisions and Solving Problems
  • Assisting and Caring for Others

Anthropic Economic Index

Real-world AI adoption data from millions of Claude conversations · Dataset ↗

CC-BY Research

Observed Claude Usage

23%

of conversations

Classic Auto. Risk

86%

Frey & Osborne

Job Zone

3/5

Medium prep

O*NET Median Salary

£47k

US ref. $59k · fx 0.79

Occupational family: Office and Administrative Support

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