Office Adminstrator
👤 For candidates
🤖 Enhance with AI
- ›Master Microsoft 365 tools for document and calendar management
- ›Use AI chatbots to streamline customer query responses
- ›Automate routine data entry with Power Automate templates
📈 Disruption outlook
% risk of significant disruption
🎓 Learn now
📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)
🏢 For employers
🔄 Alternatives
Automates document handling and routine email responses
Streamlines data entry and system updates
Handles calls and basic admin remotely
⚡ Recommendation
🔀 Hybrid approachHuman touch needed for customer service, automate repetitive admin for efficiency
Microsoft Copilot & M365
Drafts and proofreads correspondence efficiently
Automates filing and data entry processes
Streamlines staff communication and call routing
Office Clerks, General
O*NET 43-9061.00
Job Description
Automation Risk
This role contains a high proportion of routine and codifiable tasks such as document handling, data entry, and call routing, which are increasingly automatable with RPA and AI tools. However, tasks involving direct customer interaction and judgment, such as face-to-face service and complaint resolution, remain resistant to full automation. Overall, the role is highly exposed to AI augmentation, especially for administrative and communication tasks.
Task analysis
- Operate office equipment such as scanners, photocopiers, and computers to digitize and manage documents.
- Greet and interact with customers face-to-face, addressing queries and providing information.
- Process and record financial transactions using Sage accounting software.
- Answer telephones, direct calls, and relay messages to appropriate staff.
- Maintain and update filing, inventory, and database systems.
- Compile, copy, sort, and file records of office activities and business transactions.
- Communicate with customers and staff to answer questions, explain information, and address complaints.
- Prepare and proofread correspondence and reports.
Occupational Classification
UK Salary Benchmark
Office administrative, office support and other business support activities · ONS ASHE 2024 annual earnings
👤 For Candidates
AI & future-of-work guidance
🤖 Enhance with AI
- ›Master Microsoft 365 tools for document and calendar management
- ›Use AI chatbots to streamline customer query responses
- ›Automate routine data entry with Power Automate templates
📈 Disruption outlook
% risk of significant disruption
🎓 Learn now
📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)
🏢 For Employers
Strategic hiring options & technology alternatives
🔄 Alternatives
Automates document handling and routine email responses
Streamlines data entry and system updates
Handles calls and basic admin remotely
⚡ Recommendation
🔀 Hybrid approachHuman touch needed for customer service, automate repetitive admin for efficiency
Microsoft Copilot & M365
Drafts and proofreads correspondence efficiently
Automates filing and data entry processes
Streamlines staff communication and call routing
Key Skills
Knowledge Areas
O*NET Competency Skills
Alternative Career Paths
Provides high-level administrative support to executives, managing schedules and communications.
Leads a team of customer service representatives and handles escalated client issues.
Supports the finance team with bookkeeping, invoicing, and financial record maintenance.
Oversees the organization and security of company records and documentation.
Also Consider
🔥 Hot Technologies
In-demand tools for this occupation (O*NET)
Work Activities
General work activities from O*NET
- Working with Computers
- Communicating with Supervisors, Peers, or Subordinates
- Getting Information
- Performing Administrative Activities
- Documenting/Recording Information
- Establishing and Maintaining Interpersonal Relationships
- Processing Information
- Communicating with People Outside the Organization
- Organizing, Planning, and Prioritizing Work
- Identifying Objects, Actions, and Events
- Evaluating Information to Determine Compliance with Standards
- Updating and Using Relevant Knowledge
- Making Decisions and Solving Problems
- Scheduling Work and Activities
- Monitoring Processes, Materials, or Surroundings
Anthropic Economic Index
Real-world AI adoption data from millions of Claude conversations · Dataset ↗
Observed Claude Usage
45%
of conversations
Classic Auto. Risk
96%
Frey & Osborne
Job Zone
2/5
Some prep
O*NET Median Salary
£26k
US ref. $33k · fx 0.79
Occupational family: Office and Administrative Support
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