Medical Receptionist / Administrator

Southern Group Practice

£14.00Part TimePermanentNot specifiedAdministration

Posted 15 March 2026Closes 27 March 2026

Apply for this role ⇄ Compare with another role

👤 For candidates

🤖 Enhance with AI

›Use AI tools for appointment scheduling efficiency
›Automate routine correspondence with template generators
›Leverage speech-to-text for accurate call documentation

📈 Disruption outlook

1 yr

5 yrs

10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For employers

🔄 Alternatives

🤖 AI AgentVoice AI Receptionist

Handles routine calls and appointment bookings automatically

💻 TechnologyPatient Portal System

Enables online self-scheduling and record updates

🔀 RestructureHybrid Front Desk

Combine digital kiosks with human reception for peak times

⚡ Recommendation

🔀 Hybrid approach

Human empathy essential, but many admin tasks suit digital augmentation

Microsoft Copilot & M365

Power Automate

Automate appointment reminders and billing workflows

Copilot for Outlook

Draft patient correspondence and manage scheduling emails

Microsoft Teams

Coordinate staff communications and shared updates securely

48% Medium riskAI 62%

AI Exposure (AIOE)62%

Medical Secretaries and Administrative Assistants

O*NET 43-6013.00

Top Skills

Customer and Personal Service Confidentiality Attention to Detail

⭐ Growing↑ 36% Claude Index

Job Description

Medical Receptionist/Administrator required to work 8am to 1pm Monday to Friday. Must be highly motivated, hardworking and dedicated to providing first class customer service. Must be flexible to cover periods of annual/sickness leave. Experience would be a distinct advantage, however, full training will be provided. Applicants must have a caring and sympathetic manner as you will be dealing with confidential and sensitive information. A DBS check will be required for this role. To apply: please send a covering letter and CV marked for the attention of the Practice Manager to sgp@gov.im If you have not heard from us within two weeks of the closing date please assume that your application has been unsuccessful.

Automation Risk

Automation probability48%

AI exposure (AIOE)62%

This role involves a mix of routine administrative tasks (e.g., billing, correspondence) that are highly automatable, and human-centric tasks (e.g., greeting patients, handling sensitive information) that require empathy and discretion. AI and digital tools can augment many functions, but the need for real-world interaction and judgment keeps full automation risk moderate. GenAI tools can assist with documentation, scheduling, and communication, raising the AI exposure score.

Task analysis

Greet patients and visitors, ascertain purpose of visit, and direct them to appropriate staff.
Answer telephones and direct calls to appropriate staff or departments.
Schedule and confirm patient appointments and medical consultations.
Maintain and update patient medical records and confidential information.
Transmit correspondence or medical records by mail, e-mail, or fax.
Complete insurance or other claim forms and process billing.
Monitor waiting areas and coordinate patient flow to ensure timely appointments.
Handle confidential and sensitive information with discretion.
Assist patients with completing intake forms and provide information about practice procedures.

Automatable AI-assisted Human-only

Occupational Classification

✨ Bright Outlook🇬🇧 Not visa eligible

UK SOC2020: 4216 — Receptionists

O*NET: 43-6013.00 — Medical Secretaries and Administrative Assistants

AI analysis: 16 March 2026

UK Salary Benchmark

Office administrative, office support and other business support activities · ONS ASHE 2024 annual earnings

scale £50k

UK sector median

£34,855

UK sector mean

£49,618

£0£13k£25k£38k

👤 For Candidates

AI & future-of-work guidance

🤖 Enhance with AI

›Use AI tools for appointment scheduling efficiency
›Automate routine correspondence with template generators
›Leverage speech-to-text for accurate call documentation

📈 Disruption outlook

1 yr

5 yrs

10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For Employers

Strategic hiring options & technology alternatives

🔄 Alternatives

🤖 AI AgentVoice AI Receptionist

Handles routine calls and appointment bookings automatically

💻 TechnologyPatient Portal System

Enables online self-scheduling and record updates

🔀 RestructureHybrid Front Desk

Combine digital kiosks with human reception for peak times

⚡ Recommendation

🔀 Hybrid approach

Human empathy essential, but many admin tasks suit digital augmentation

Microsoft Copilot & M365

Power Automate

Automate appointment reminders and billing workflows

Copilot for Outlook

Draft patient correspondence and manage scheduling emails

Microsoft Teams

Coordinate staff communications and shared updates securely

Key Skills

Customer and Personal ServiceAdvancedConfidentialityExpertAttention to DetailAdvancedAdministration and ManagementIntermediateActive ListeningAdvancedTeamworkIntermediateTime ManagementIntermediateMicrosoft OfficeIntermediateClericalAdvancedHealth and SafetyBeginner

Knowledge Areas

Customer Relationship ManagementAdministrative ProceduresHealthcare OperationsConfidentiality and Data ProtectionReporting and DocumentationInformation TechnologyMedicine and Dentistry

O*NET Competency Skills

SpeakingActive ListeningService OrientationReading ComprehensionComplex Problem SolvingCoordinationCritical ThinkingTime ManagementWritingMonitoringSocial Perceptiveness

Alternative Career Paths

Medical Secretary90% match

Specialize further in medical office administration, focusing on transcription and advanced record-keeping.

Healthcare Administrator75% match

Move into broader healthcare operations management roles overseeing practice logistics and compliance.

Patient Services Coordinator80% match

Transition to a role focused on patient experience, care coordination, and service quality improvement.

Practice Manager70% match

Advance to managing the entire medical practice, including staff, budgets, and regulatory compliance.

Also Consider

Medical Secretary Medical Office Assistant Healthcare Receptionist Patient Services Representative Practice Administrator Dental Receptionist Hospital Ward Clerk

🔥 Hot Technologies

In-demand tools for this occupation (O*NET)

eClinicalWorks EHR softwareEpic SystemsHenry Schein DentrixMEDITECH softwareGoogle DocsMicrosoft WordIntuit QuickBooksMicrosoft AccessMicrosoft Outlook