Manx Technology GroupSmart Island
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Operations Assistant - 12 Month Contract

Full TimeNot specifiedNot specifiedAdministration
Posted 15 March 2026Closes 27 March 2026

Job Description

Our client is seeking an Operations Assistant to join their Isle of Man office on a 12-month fixed-term contract. This is a varied role within a small team, covering reception, document management, facilities coordination and general operational support to ensure the business meets its regulatory obligations. Key duties include: Meeting and greeting visitors & managing incoming calls. Mail handling, scanning, filing and archiving. Supporting compliance tasks (ID&V, health & safety). Coordinating deliveries, office supplies and facilities matters. Providing general administrative support. About you: Organised, professional and client-focused, with strong attention to detail. Administration or reception experience desirable. Finance experience beneficial but not essential – full training provided. To apply email jo@recruitmentworks.im or call 629676.

Automation Risk

Automation probabilityi65%
AI exposure (AIOE)i70%

This role has a high proportion of routine administrative and reception tasks, many of which are susceptible to automation via RPA, AI assistants, and document management systems. However, tasks involving compliance support, confidential information handling, and real-time team support require human judgment and adaptability, reducing but not eliminating automation risk. GenAI tools can augment most tasks, especially in document handling, scheduling, and communication.

Task analysis

  • Meeting and greeting visitors, managing reception and incoming calls.
  • Mail handling, scanning, filing, and archiving documents.
  • Supporting compliance tasks such as ID&V checks and health & safety records.
  • Coordinating deliveries, office supplies, and facilities matters.
  • Providing general administrative support to the team.
  • Ensuring the business meets its regulatory obligations through operational support.
  • Managing confidential information and maintaining records.
  • Responding to ad hoc requests and supporting a small team.

Automatable AI-assisted Human-only

Occupational Classification

🇬🇧 Not visa eligible
UK SOC2020: 4216Receptionists
O*NET: 43-6011.00 Executive Secretaries and Executive Administrative Assistants
AI analysis: 16 March 2026

UK Salary Benchmark

Office administrative, office support and other business support activities · ONS ASHE 2024 annual earnings

scale £50k
UK sector median
£34,855
UK sector mean
£49,618
£0£13k£25k£38k

👤 For Candidates

AI & future-of-work guidance

🤖 Enhance with AI

  • Leverage AI tools for scheduling and document management tasks
  • Use chatbots to streamline visitor and call handling processes
  • Adopt digital compliance checklists for regulatory support

📈 Disruption outlook

15%1 yr
45%5 yrs
75%10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For Employers

Strategic hiring options & technology alternatives

🔄 Alternatives

🤖 AI AgentReception AI Assistant

Automates call handling and visitor management

💻 TechnologyDocument Management System

Digitises mail, filing, and compliance archiving

🌍 OutsourcingVirtual Reception Services

Handles calls and appointments remotely

Recommendation

🔀 Hybrid approach

Routine tasks automatable, but compliance and confidential support need human input

Microsoft Copilot & M365

Copilot for Outlook

Automates scheduling and email triage

Power Automate

Streamlines document handling and compliance workflows

Copilot for Word

Assists with report and letter drafting

Key Skills

Attention to DetailAdvancedAdministration and ManagementIntermediateMicrosoft OfficeIntermediateReceptionIntermediateHealth and SafetyBeginnerRegulatory ComplianceBeginnerTeamworkIntermediateClient Relationship ManagementBeginnerActive ListeningIntermediateClericalAdvancedTime ManagementIntermediate

Knowledge Areas

Administrative ProceduresCustomer Relationship ManagementCompliance and Regulatory FrameworksOffice AdministrationReporting and DocumentationHealth and Safety ProceduresData Management and Governance

O*NET Competency Skills

Active ListeningReading ComprehensionSpeakingService OrientationWritingCoordinationCritical ThinkingSocial PerceptivenessTime ManagementActive LearningJudgment and Decision MakingMonitoringNegotiation

Alternative Career Paths

Office Manager85% match

Oversees office operations, facilities, and administrative staff in a larger or more complex environment.

Compliance Assistant75% match

Supports compliance teams with regulatory checks, documentation, and monitoring obligations.

Reception Supervisor80% match

Leads front-of-house operations and manages reception staff and procedures.

Facilities Coordinator70% match

Manages office facilities, supplies, and vendor relationships for workplace efficiency.

Also Consider

🔥 Hot Technologies

In-demand tools for this occupation (O*NET)

Oracle PeopleSoftSAP softwareFacebookAdobe IllustratorAdobe PhotoshopCisco WebexZoomGoogle DocsMicrosoft Word

Work Activities

General work activities from O*NET

  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Getting Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with People Outside the Organization
  • Performing Administrative Activities
  • Working with Computers
  • Scheduling Work and Activities
  • Updating and Using Relevant Knowledge
  • Processing Information
  • Identifying Objects, Actions, and Events
  • Documenting/Recording Information
  • Thinking Creatively
  • Making Decisions and Solving Problems
  • Assisting and Caring for Others

Anthropic Economic Index

Real-world AI adoption data from millions of Claude conversations · Dataset ↗

CC-BY Research

Observed Claude Usage

23%

of conversations

Classic Auto. Risk

86%

Frey & Osborne

Job Zone

3/5

Medium prep

O*NET Median Salary

£47k

US ref. $59k · fx 0.79

Occupational family: Office and Administrative Support

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