Operations Assistant, Document Management - 35948
👤 For candidates
🤖 Enhance with AI
- ›Leverage Copilot to draft and format routine correspondence quickly
- ›Use Power Automate to streamline document filing and retrieval tasks
- ›Adopt AI chatbots for basic call handling and visitor queries
📈 Disruption outlook
% risk of significant disruption
🎓 Learn now
📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)
🏢 For employers
🔄 Alternatives
Automates call routing and visitor check-in processes
Automates document filing and compliance record-keeping
Blend digital kiosks with human reception for flexibility
⚡ Recommendation
🔀 Hybrid approachRoutine tasks are highly automatable; client-facing duties require human touch
Microsoft Copilot & M365
Automate document management and supply monitoring
Draft correspondence and routine reports efficiently
Coordinate ad hoc support and team communication
Executive Secretaries and Executive Administrative Assistants
O*NET 43-6011.00
Job Description
Automation Risk
This role contains a high proportion of routine and semi-structured administrative tasks, such as document management, call handling, and supply monitoring, which are increasingly automatable with modern office and AI tools. However, the need for in-person client interaction and nuanced service orientation keeps some elements resistant to full automation. GenAI and workflow platforms can significantly augment most tasks, leading to high AI exposure.
Task analysis
- Manage and organize incoming and outgoing documents, ensuring proper filing and retrieval.
- Serve as the primary point of contact for visitors and clients, providing a high standard of front-desk service.
- Answer and direct general incoming calls in a professional manner.
- Perform administrative duties to support regulatory compliance, such as maintaining records and logs.
- Assist operational areas of the business with ad hoc administrative support.
- Coordinate with team members to ensure timely completion of assigned tasks.
- Monitor and maintain office supplies and reception area standards.
- Prepare and draft routine correspondence and reports as required.
Occupational Classification
UK Salary Benchmark
Financial service activities, except insurance and pension funding · ONS ASHE 2024 annual earnings
👤 For Candidates
AI & future-of-work guidance
🤖 Enhance with AI
- ›Leverage Copilot to draft and format routine correspondence quickly
- ›Use Power Automate to streamline document filing and retrieval tasks
- ›Adopt AI chatbots for basic call handling and visitor queries
📈 Disruption outlook
% risk of significant disruption
🎓 Learn now
📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)
🏢 For Employers
Strategic hiring options & technology alternatives
🔄 Alternatives
Automates call routing and visitor check-in processes
Automates document filing and compliance record-keeping
Blend digital kiosks with human reception for flexibility
⚡ Recommendation
🔀 Hybrid approachRoutine tasks are highly automatable; client-facing duties require human touch
Microsoft Copilot & M365
Automate document management and supply monitoring
Draft correspondence and routine reports efficiently
Coordinate ad hoc support and team communication
Key Skills
Knowledge Areas
O*NET Competency Skills
Alternative Career Paths
Oversees office operations and administrative staff, ensuring efficient workflows and compliance.
Supports regulatory compliance processes and documentation within an organization.
Acts as a liaison between clients and internal teams to ensure service standards are met.
Manages the lifecycle of organizational records and ensures proper documentation practices.
Also Consider
🔥 Hot Technologies
In-demand tools for this occupation (O*NET)
Work Activities
General work activities from O*NET
- Communicating with Supervisors, Peers, or Subordinates
- Establishing and Maintaining Interpersonal Relationships
- Getting Information
- Organizing, Planning, and Prioritizing Work
- Communicating with People Outside the Organization
- Performing Administrative Activities
- Working with Computers
- Scheduling Work and Activities
- Updating and Using Relevant Knowledge
- Processing Information
- Identifying Objects, Actions, and Events
- Documenting/Recording Information
- Thinking Creatively
- Making Decisions and Solving Problems
- Assisting and Caring for Others
Anthropic Economic Index
Real-world AI adoption data from millions of Claude conversations · Dataset ↗
Observed Claude Usage
23%
of conversations
Classic Auto. Risk
86%
Frey & Osborne
Job Zone
3/5
Medium prep
O*NET Median Salary
£47k
US ref. $59k · fx 0.79
Occupational family: Office and Administrative Support
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