Claims Handler

We are Intact Insurance Isle of Man, the Island’s leading General Insurer, providing motor, home and commercial cover to thousands of customers. As part of the wider Intact group, we are committed to doing the right thing, treating people well and supporting our community. Our values of Integrity, Respect, Customer-driven, Excellence and Generosity guide how we work together and how we serve our customers, but they sit naturally in the background rather than taking centre stage. As our claims team continues to grow, we are pleased to recruit a Claims Handler into this newly created role. We are looking for someone with strong customer service experience, which is essential for success in the position. Experience in General Insurance is preferred but not essential, as full training will be provided. The role requires clear and empathetic communication with customers by phone and email, the ability to work in a supportive and respectful team environment, and confidence in managing cases accurately while following agreed processes. Good computer literacy and a willingness to learn are also important. You will receive full training and support in the role, and you will be required to study toward a relevant professional qualification. We will provide the time, resources and funding to help you succeed, along with support from the team throughout your development. We offer a competitive salary based on experience, a performance-related bonus, 25 days’ holiday plus 10 bank holidays with the option to buy or sell leave, an employer pension contribution of 9 percent with a further 2 percent available through matching, life assurance, private medical insurance, a Sharesave scheme, and a diverse and inclusive workplace where everyone feels valued. This is a full-time position based in our Douglas office, working Monday to Friday from 9am to 5pm. We would be delighted to hear from anyone who feels they would be a good fit for the role. Please send your CV to IntactIOM@intactinsurance.co.uk. The closing date for applications is 31st March 2026.