Home Delivery Driver / Customer Team Member

Co-op - Crosby

£13.49Part TimePermanentNot specifiedTransport

Posted 16 March 2026Closes 28 March 2026

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👤 For candidates

🤖 Enhance with AI

›Use route optimisation apps to save time and fuel
›Leverage mobile CRM tools for real-time customer updates
›Automate delivery record-keeping with voice-to-text features

📈 Disruption outlook

1 yr

5 yrs

10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For employers

🔄 Alternatives

💻 TechnologyRoute optimisation software

Automates delivery scheduling and route planning

🤖 AI AgentChatbots for customer queries

Handles basic customer questions pre-delivery

🔀 RestructureHybrid delivery model

Combines human drivers with automated order picking

⚡ Recommendation

🔀 Hybrid approach

Routine tasks are automatable; customer service and driving need humans locally

Microsoft Copilot & M365

Power Automate

Automate delivery record updates and notifications

Copilot for Excel

Streamline order tracking and payment reconciliation

Microsoft Teams

Coordinate delivery changes with store staff efficiently

65% Medium riskAI 58%

AI Exposure (AIOE)58%

Driver/Sales Workers

O*NET 53-3031.00

Top Skills

Driving Customer and Personal Service Attention to Detail

⭐ Growing↑ 3% Claude Index

Job Description

To offer outstanding customer service to the customers that you will be delivering to. Previous experience of picking orders is preferred but not essential as training will be given. Reliability is key to ensure that we can offer a quality service to the customer. Other responsibilities will include replenishment of stock on the shop floor and occasional till work. For more details and to apply follow the link: https://hcnq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/1064890/?mode=location

Automation Risk

Automation probability65%

AI exposure (AIOE)58%

This role involves a significant proportion of routine tasks (order picking, stock replenishment, payment processing, record-keeping) that are increasingly automatable with current technologies. However, face-to-face customer service and driving—especially in non-standard environments—still require human presence and judgment, moderating full automation risk. AI tools can augment route planning, communication, and record-keeping, but cannot fully substitute the human aspects of the job.

Task analysis

Deliver customer orders to homes along established routes.
Provide outstanding customer service at the point of delivery, including handling queries and complaints.
Pick and pack customer orders accurately before delivery.
Replenish stock on the shop floor as needed.
Operate tills and process customer payments when required.
Record delivery information and update order status.
Maintain cleanliness and safety of delivery vehicle.
Coordinate with store staff and supervisors regarding order issues or delivery changes.

Automatable AI-assisted Human-only

Occupational Classification

✨ Bright Outlook🇬🇧 Not visa eligible

UK SOC2020: 9222 — Delivery drivers

O*NET: 53-3031.00 — Driver/Sales Workers

AI analysis: 16 March 2026

UK Salary Benchmark

Land transport and transport via pipelines · ONS ASHE 2024 annual earnings

scale £50k

UK sector median

£39,144

UK sector mean

£42,789

£0£13k£25k£38k

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