Service Advisor

About the Role: We are seeking an enthusiastic and customer-focused Service Advisor to join our Nissan dealership team on the Isle of Man. As the vital link between our customers and our workshop, you'll play a key role in delivering exceptional service experiences while supporting our busy service department. Key Responsibilities: In this role, you will greet customers and assess their vehicle service and repair needs, book vehicle services and manage workshop diary appointments, and provide accurate cost estimates and timescales for repairs and services. You'll liaise with workshop technicians to ensure work is completed efficiently and keep customers informed of progress and any additional work required. Your duties will include processing service invoices and handling payments, maintaining detailed service records and customer information, and promoting additional services, parts, and accessories where appropriate. You'll also handle customer queries and resolve any concerns professionally while ensuring compliance with Nissan service standards and procedures. Essential Requirements: The ideal candidate will have previous experience in a service advisor or similar customer-facing role, with automotive industry experience preferred. You must possess excellent communication and interpersonal skills, strong organizational abilities with attention to detail, and computer literacy with the ability to use dealership management systems. A professional telephone manner and the ability to work under pressure while managing multiple priorities are essential. You'll need a valid driving licence and a genuine commitment to delivering outstanding customer service. Desirable Qualifications: We would be particularly interested in candidates with knowledge of Nissan vehicles and service requirements, an NVQ or equivalent qualification in customer service or automotive retail. An IMI qualification or working towards industry certification would also be advantageous. What We Offer: We offer a competitive salary, ongoing manufacturer training and career development opportunities, and staff discounts on vehicle purchases, servicing, and parts. You'll work within a supportive team environment and have the opportunity to work with a respected brand in a growing market. How to Apply: To apply for this position, please send your CV and a covering letter explaining why you'd be perfect for this role to gm@athol.co.im or contact us 01624 820085. Closing date: 31st March, 2026. We look forward to hearing from you! *We are an equal opportunities employer and welcome applications from all suitably qualified candidates. *