Manx Technology GroupSmart Island
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Waiter / Waitress

FlexibleNot specifiedNot specifiedHospitality
Posted 15 March 2026Closes 31 March 2026

Job Description

Italian Restaurant & Pizzeria. We are currently seeking a professional and experienced Waiter/Waitress to join our Italian restaurant and pizzeria. Key Responsibilities: Provide high-quality table service to customers. Take orders accurately and serve food and beverages efficiently. Maintain excellent customer care at all times. Ensure high standards of cleanliness and hygiene in the dining area. Work effectively both independently and as part of a team. Requirements: Proven experience as a waiter/waitress, particularly in table service. Excellent interpersonal and communication skills. Polite, respectful, and professional attitude towards customers and colleagues. High standards of professionalism, cleanliness, and personal hygiene. Ability to work evening shifts and flexible working hours. Honest, reliable, and responsible. Excellent knowledge of spoken and written English. We Offer: Professional and friendly working environment. Stable employment. Opportunity to work in a well-established Italian restaurant and pizzeria. For more details and to apply contact bookings@lapiazza.co.im, 07624487410 or 01624672136

Automation Risk

Automation probabilityi55%
AI exposure (AIOE)i45%

Many routine aspects of the waiter/waitress role, such as order entry, payment processing, and some cleaning tasks, are increasingly automatable with POS systems and robotics. However, core elements like customer care, upselling, and in-person service require human presence, social intelligence, and adaptability, limiting full automation. AI tools can augment but not fully substitute the role, resulting in moderate automation and AI exposure scores.

Task analysis

  • Take customer orders accurately and relay them to kitchen staff.
  • Serve food and beverages to patrons at tables.
  • Provide high-quality customer service and respond to patron needs or complaints.
  • Maintain cleanliness and hygiene of dining area, including cleaning tables and resetting for new guests.
  • Check patrons' identification for age verification when serving alcoholic beverages.
  • Work collaboratively with kitchen and bar staff to ensure timely and accurate service.
  • Process customer payments and prepare itemized checks.
  • Upsell menu items and make recommendations based on customer preferences.

Automatable AI-assisted Human-only

Occupational Classification

✨ Bright Outlook🇬🇧 UK Skilled Worker Visa Eligible
UK SOC2020: 9273Waiters and waitresses
O*NET: 35-3031.00 Waiters and Waitresses
AI analysis: 15 March 2026

UK Salary Benchmark

Food and beverage service activities · ONS ASHE 2024 annual earnings

scale £20k
UK sector median
£15,733
UK sector mean
£19,455
£0£5k£10k£15k

👤 For Candidates

AI & future-of-work guidance

🤖 Enhance with AI

  • Use digital POS to speed up order entry
  • Leverage mobile apps for efficient table management
  • Practise upselling with AI-driven menu suggestions

📈 Disruption outlook

10%1 yr
35%5 yrs
60%10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For Employers

Strategic hiring options & technology alternatives

🔄 Alternatives

💻 TechnologySelf-service ordering kiosks

Automate order entry and payment tasks

🤖 AI AgentAI-powered menu assistants

Suggest dishes and handle basic queries

🌍 OutsourcingThird-party cleaning services

Delegate routine cleaning and resetting tasks

Recommendation

🔀 Hybrid approach

Human touch essential, but routine tasks can be partially automated

Microsoft Copilot & M365

Power Automate

Streamline reservation and order workflows

Copilot for Excel

Track sales and customer preferences

Microsoft Teams

Coordinate shifts and staff communication

Key Skills

Customer and Personal ServiceAdvancedTeamworkAdvancedAttention to DetailIntermediateService OrientationAdvancedEnglish LanguageAdvancedSpeakingAdvancedCleaningIntermediateTime ManagementIntermediateActive ListeningIntermediateTable ServiceAdvanced

Knowledge Areas

Customer and Personal ServiceFood Preparation and NutritionSales and Commercial SupportHealth and Safety ProceduresEnglish LanguageCleaning and Sanitation StandardsHospitality Industry Standards

O*NET Competency Skills

Service OrientationActive ListeningSpeakingSocial PerceptivenessCoordinationMonitoring

Alternative Career Paths

Restaurant Supervisor85% match

Oversee front-of-house staff and daily restaurant operations, ensuring service quality.

Bartender75% match

Prepare and serve beverages while engaging with customers in a hospitality setting.

Host/Hostess80% match

Greet and seat guests, manage reservations, and coordinate front-of-house flow.

Barista70% match

Prepare and serve specialty coffee and beverages, providing customer service in a café environment.

Also Consider

🔥 Hot Technologies

In-demand tools for this occupation (O*NET)

Facebook

Work Activities

General work activities from O*NET

  • Performing for or Working Directly with the Public
  • Identifying Objects, Actions, and Events
  • Performing General Physical Activities
  • Handling and Moving Objects
  • Communicating with Supervisors, Peers, or Subordinates
  • Judging the Qualities of Objects, Services, or People
  • Getting Information
  • Assisting and Caring for Others
  • Establishing and Maintaining Interpersonal Relationships
  • Coordinating the Work and Activities of Others
  • Updating and Using Relevant Knowledge
  • Evaluating Information to Determine Compliance with Standards
  • Resolving Conflicts and Negotiating with Others
  • Selling or Influencing Others
  • Working with Computers

Anthropic Economic Index

Real-world AI adoption data from millions of Claude conversations · Dataset ↗

CC-BY Research

Observed Claude Usage

0%

of conversations

Classic Auto. Risk

94%

Frey & Osborne

Job Zone

2/5

Some prep

O*NET Median Salary

£17k

US ref. $22k · fx 0.79

Occupational family: Food Preparation and Serving Related

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