⚠️This listing may be a repost of an earlier vacancy by the same employer (100% title similarity).

Receptionist

Palace Holdings Limited

Full TimePermanentNot specifiedHospitality

Posted 16 March 2026Closes 15 April 2026

Apply for this role ⇄ Compare with another role

👤 For candidates

🤖 Enhance with AI

›Leverage AI chatbots for handling routine guest queries
›Use PMS automation to streamline reservations and check-outs
›Apply sentiment analysis tools to improve guest feedback handling

📈 Disruption outlook

1 yr

5 yrs

10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For employers

🔄 Alternatives

💻 TechnologySelf-service Kiosks

Automate check-in, check-out, and key card distribution

🤖 AI AgentAI Chatbot

Handle routine guest queries and reservation requests

🔀 RestructureHybrid Reception Model

Combine digital kiosks with fewer human staff

⚡ Recommendation

🔀 Hybrid approach

Routine tasks can be automated; human staff needed for complex guest interactions

Microsoft Copilot & M365

Power Automate

Automate reservation and check-out workflows

Copilot for Teams

Enhance guest communication and staff coordination

Copilot for Word

Streamline guest feedback and complaint documentation

70% High riskAI 65%

AI Exposure (AIOE)65%

Hotel, Motel, and Resort Desk Clerks

O*NET 43-4081.00

Top Skills

Customer and Personal Service Attention to Detail Teamwork

🇬🇧 Visa eligible↑ 17% Claude Index

Job Description

We are looking for a Receptionist to work within the busy reception team based at both Palace and Sefton Hotel. As a hotel receptionist you are the first point of contact for all hotel guests and visitors to the hotel. You must have excellent customer service skills, good communication skills and have a high level of organisational skills. Full training will be provided on the hotel computer system Rezlynx. The successful candidate must be self motivated and willing to be flexible with the duties required. The role does require working some weekends on a shift basis. Applicant must be over 18 years old with no unspent criminal convictions. To apply please contact hr@palacegroup.im for an application form. If you have not heard from us within two weeks from submitting your application, please presume your application has been unsuccessful.

Automation Risk

Automation probability70%

AI exposure (AIOE)65%

Many core receptionist tasks are routine and can be automated with self-service kiosks, PMS software, and chatbots, leading to a high automation risk. However, tasks requiring empathy, complex problem-solving, and in-person interaction remain resistant to full automation. AI tools can augment guest communication and feedback management, resulting in a high exposure to AI augmentation.

Task analysis

Greet and register guests, assigning rooms and providing key cards.
Answer guest inquiries and provide information about hotel services and local attractions.
Make and confirm reservations using the hotel’s PMS (e.g., Rezlynx).
Handle guest check-out, review accounts, and process payments.
Coordinate with housekeeping or maintenance when guests report issues.
Record guest comments or complaints and escalate to management as needed.
Maintain accurate records of room availability and guest accounts.
Provide a welcoming and empathetic presence for guests, especially in resolving complaints or special requests.
Work flexible shifts, including weekends, as part of a team.

Automatable AI-assisted Human-only

Occupational Classification

🇬🇧 UK Skilled Worker Visa Eligible

UK SOC2020: 5434 — Hotel receptionists

O*NET: 43-4081.00 — Hotel, Motel, and Resort Desk Clerks

AI analysis: 16 March 2026

UK Salary Benchmark

Food and beverage service activities · ONS ASHE 2024 annual earnings

scale £20k

UK sector median

£15,733

UK sector mean

£19,455

£0£5k£10k£15k

👤 For Candidates

AI & future-of-work guidance

🤖 Enhance with AI

›Leverage AI chatbots for handling routine guest queries
›Use PMS automation to streamline reservations and check-outs
›Apply sentiment analysis tools to improve guest feedback handling

📈 Disruption outlook

1 yr

5 yrs

10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For Employers

Strategic hiring options & technology alternatives

🔄 Alternatives

💻 TechnologySelf-service Kiosks

Automate check-in, check-out, and key card distribution

🤖 AI AgentAI Chatbot

Handle routine guest queries and reservation requests

🔀 RestructureHybrid Reception Model

Combine digital kiosks with fewer human staff

⚡ Recommendation

🔀 Hybrid approach

Routine tasks can be automated; human staff needed for complex guest interactions

Microsoft Copilot & M365

Power Automate

Automate reservation and check-out workflows

Copilot for Teams

Enhance guest communication and staff coordination

Copilot for Word

Streamline guest feedback and complaint documentation

Key Skills

Customer and Personal ServiceAdvancedAttention to DetailIntermediateTeamworkIntermediateTime ManagementIntermediateActive ListeningIntermediateSpeakingIntermediateAdministration and ManagementBeginnerMicrosoft OfficeBeginnerConfidentialityIntermediateHotel Booking Systems (Rezlynx)Beginner

Knowledge Areas

Customer Relationship ManagementAdministrative ProceduresComputer and Office SoftwareReporting and DocumentationHospitality Industry StandardsRegulatory ComplianceTeam Leadership and Collaboration

O*NET Competency Skills

Social PerceptivenessSpeakingService OrientationActive ListeningCoordinationComplex Problem SolvingJudgment and Decision MakingManagement of Personnel ResourcesMonitoringReading ComprehensionTime Management