Manx Technology GroupSmart Island
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Receptionist

Full TimePermanentNot specifiedHospitality
Posted 15 March 2026Closes 15 April 2026

Job Description

We are looking for a Receptionist to work within the busy reception team based at both Palace and Sefton Hotel. As a hotel receptionist you are the first point of contact for all hotel guests and visitors to the hotel. You must have excellent customer service skills, good communication skills and have a high level of organisational skills. Full training will be provided on the hotel computer system Rezlynx. The successful candidate must be self motivated and willing to be flexible with the duties required. The role does require working some weekends on a shift basis. Applicant must be over 18 years old with no unspent criminal convictions. To apply please contact hr@palacegroup.im for an application form. If you have not heard from us within two weeks from submitting your application, please presume your application has been unsuccessful.

Automation Risk

Automation probabilityi65%
AI exposure (AIOE)i70%

Many core tasks, such as reservations, check-in/out, and record-keeping, are routine and increasingly handled by PMS software, kiosks, and AI chatbots, raising automation risk. However, tasks involving guest complaints, real-time problem-solving, and maintaining a welcoming presence require human empathy and judgment, limiting full automation. The role is highly exposed to AI augmentation, especially for information provision and workflow automation.

Task analysis

  • Greet, register, and assign rooms to guests using the hotel PMS (e.g., Rezlynx).
  • Respond to guest inquiries and provide information about hotel services and local attractions.
  • Process reservations, cancellations, and modifications in the property management system.
  • Handle guest check-out, review accounts, and process payments.
  • Coordinate with housekeeping and maintenance staff regarding room status and guest requests.
  • Maintain accurate records of room availability, guest accounts, and transactions.
  • Resolve guest complaints or escalate issues to management as appropriate.
  • Monitor lobby area and ensure a welcoming and safe environment for guests.

Automatable AI-assisted Human-only

Occupational Classification

🇬🇧 UK Skilled Worker Visa Eligible
UK SOC2020: 5434Hotel receptionists
O*NET: 43-4081.00 Hotel, Motel, and Resort Desk Clerks
AI analysis: 16 March 2026

UK Salary Benchmark

Food and beverage service activities · ONS ASHE 2024 annual earnings

scale £20k
UK sector median
£15,733
UK sector mean
£19,455
£0£5k£10k£15k

👤 For Candidates

AI & future-of-work guidance

🤖 Enhance with AI

  • Learn to use AI chatbots for guest queries
  • Automate routine bookings with PMS software features
  • Use digital tools for local information updates

📈 Disruption outlook

15%1 yr
45%5 yrs
75%10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For Employers

Strategic hiring options & technology alternatives

🔄 Alternatives

🤖 AI AgentAI-powered chatbots

Automate guest inquiries and simple bookings

💻 TechnologySelf-service kiosks

Enable automated check-in and check-out

🔀 RestructureHybrid front desk

Combine digital and human reception roles

Recommendation

🔀 Hybrid approach

Routine tasks are automatable; guest experience still needs human presence

Microsoft Copilot & M365

Power Automate

Streamline reservation and notification workflows

Copilot for Teams

Assist with guest communication and coordination

Copilot Studio

Build custom chatbots for guest queries

Key Skills

Customer and Personal ServiceAdvancedAttention to DetailIntermediateTeamworkIntermediateTime ManagementIntermediateActive ListeningIntermediateSpeakingIntermediateAdministration and ManagementBeginnerMicrosoft OfficeBeginnerConfidentialityIntermediateHotel Booking Systems (Rezlynx)Beginner

Knowledge Areas

Customer Relationship ManagementAdministrative ProceduresComputer and Office SoftwareReporting and DocumentationPublic AdministrationHospitality Industry StandardsConfidentiality and Data Protection

O*NET Competency Skills

Social PerceptivenessSpeakingService OrientationActive ListeningCoordinationComplex Problem SolvingJudgment and Decision MakingManagement of Personnel ResourcesMonitoringReading ComprehensionTime Management

Alternative Career Paths

Front Office Supervisor90% match

Oversees the front desk team and ensures smooth guest service operations.

Hotel Reservations Agent85% match

Specializes in handling bookings and reservation management for hotels.

Guest Services Manager80% match

Manages guest relations and service delivery across the hotel.

Administrative Assistant75% match

Provides administrative support in office environments, leveraging organizational and communication skills.

Also Consider

🔥 Hot Technologies

In-demand tools for this occupation (O*NET)

Yardi softwareMicrosoft ExcelMicrosoft Outlook

Work Activities

General work activities from O*NET

  • Working with Computers
  • Getting Information
  • Performing for or Working Directly with the Public
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Identifying Objects, Actions, and Events
  • Establishing and Maintaining Interpersonal Relationships
  • Processing Information
  • Updating and Using Relevant Knowledge
  • Documenting/Recording Information
  • Performing Administrative Activities
  • Organizing, Planning, and Prioritizing Work
  • Communicating with People Outside the Organization
  • Coordinating the Work and Activities of Others

Anthropic Economic Index

Real-world AI adoption data from millions of Claude conversations · Dataset ↗

CC-BY Research

Observed Claude Usage

17%

of conversations

Classic Auto. Risk

94%

Frey & Osborne

Job Zone

2/5

Some prep

O*NET Median Salary

£19k

US ref. $24k · fx 0.79

Occupational family: Office and Administrative Support

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