Manx Technology GroupSmart Island
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Customer Advisor - Nightstock

£14.85Part TimeNot specifiedNot specifiedRetail
Posted 15 March 2026Closes 31 March 2026

Job Description

Customer Advisor - Night Stock Flow. Part time - 18.75 hours per week.  6 Month Fixed Term Contract. Shifts available Monday - Friday, 18;00pm - 22:00pm. UK Notional hourly rate £14.85 per hour (Inclusive of an £2.14 per hour, store specific location allowance + additional £2 per hour between 10pm - 5am). B&Q Isle of Man. *Colleagues under 18 are not permitted to work between 10pm-6am. We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Night Stock Flow Customer Advisor and you'll be a big part of this. Join our team, and you’ll think differently about how we inspire people to create a home they love. You’ll make sure the store is stocked with the things our customers need, as well as products that will spark new possibilities. Efficiency and safety will be vital of course, especially if you gain your forklift license with us. You’ll get to create too – exploring new solutions and making decisions that will help grow our business, together. A great communicator who can think clearly and make sound plans no matter how busy things get, you’ll feel right at home with us. You’re an organised and analytical thinker, and you know how to keep things simple. You also know how to work as a team – supporting your fellow colleagues and working through what you need to do, together. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings, and bank holidays. As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best. So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments. For more details and to apply follow the link: https://www.bandqcareers.com/retail/retail-assistantcustomer-advisor/customer-advisor-night-stock-flow/douglas/2026-137747

Automation Risk

Automation probabilityi65%
AI exposure (AIOE)i55%

Many nightstock tasks are routine and involve inventory management, restocking, and cleaning, which are increasingly automatable with robotics and AI. However, tasks requiring physical presence, teamwork, and adherence to safety protocols remain resistant to full automation. AI tools can augment planning, reporting, and inventory analytics, but human judgment and collaboration are still essential.

Task analysis

  • Restock shelves and displays efficiently during night shifts to ensure product availability for customers.
  • Collaborate with team members to plan and execute nightly stock flow and replenishment tasks.
  • Follow health and safety procedures, including correct manual handling and use of equipment (e.g., forklifts).
  • Use store technology (e.g., handheld scanners, stock management systems) to track inventory movement.
  • Support colleagues and foster a collaborative team environment during night shifts.
  • Identify stock shortages, damages, or discrepancies and report them to supervisors.
  • Assist with store layout changes and merchandising to promote new products and ideas.
  • Maintain store cleanliness and organization during and after stock flow activities.
  • Provide occasional customer service if required during late opening hours or handover periods.

Automatable AI-assisted Human-only

Occupational Classification

✨ Bright Outlook🇬🇧 Not visa eligible
UK SOC2020: 7111Sales and retail assistants
O*NET: 41-2031.00 Retail Salespersons
AI analysis: 16 March 2026

UK Salary Benchmark

Retail trade, except of motor vehicles and motorcycles · ONS ASHE 2024 annual earnings

scale £30k
UK sector median
£20,592
UK sector mean
£24,588
£0£8k£15k£23k

👤 For Candidates

AI & future-of-work guidance

🤖 Enhance with AI

  • Learn to use digital stock management systems efficiently
  • Develop basic data entry and inventory analytics skills
  • Embrace team collaboration with AI-supported planning tools

📈 Disruption outlook

15%1 yr
40%5 yrs
70%10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For Employers

Strategic hiring options & technology alternatives

🔄 Alternatives

💻 TechnologyAutonomous Night Stock Robots

Automate shelf restocking for routine products

🤖 AI AgentInventory Analytics AI

Flag discrepancies and optimise stock levels automatically

🔀 RestructureHybrid Night Teams

Blend human staff with automation for efficiency

Recommendation

🔀 Hybrid approach

Physical tasks need humans; routine restocking can be partially automated

Microsoft Copilot & M365

Power Automate

Automate inventory reporting and alerts

Copilot for Excel

Analyse stock trends and shortages quickly

Microsoft Teams

Coordinate team communications during night shifts

Key Skills

Attention to DetailIntermediateTeamworkIntermediateTime ManagementIntermediateHealth and SafetyIntermediateManual HandlingIntermediateOperation and ControlBeginnerCustomer and Personal ServiceIntermediateCritical ThinkingBeginnerActive ListeningBeginnerStock ReplenishmentIntermediate

Knowledge Areas

Customer Relationship ManagementRetail OperationsHealth and Safety ProceduresManual HandlingReporting and DocumentationTeam Leadership and CollaborationOffice Administration

O*NET Competency Skills

PersuasionActive ListeningService OrientationSpeakingNegotiationSocial PerceptivenessCritical ThinkingActive LearningCoordinationMonitoringReading ComprehensionTime ManagementWriting

Alternative Career Paths

Retail Team Leader90% match

Supervise and coordinate the activities of retail staff, focusing on team management and store operations.

Warehouse Operative80% match

Handle goods receipt, storage, and dispatch in a warehouse environment, emphasizing manual handling and inventory control.

Customer Service Representative75% match

Provide front-line support and advice to customers, resolving queries and processing transactions.

Stock Control Analyst70% match

Monitor and analyze inventory levels to optimize stock flow and reduce discrepancies.

Also Consider

🔥 Hot Technologies

In-demand tools for this occupation (O*NET)

Microsoft AccessGoogle DocsMicrosoft WordAdobe Creative Cloud softwareAdobe IllustratorAdobe PhotoshopApple macOSMicrosoft Windows

Work Activities

General work activities from O*NET

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Identifying Objects, Actions, and Events
  • Updating and Using Relevant Knowledge
  • Working with Computers
  • Handling and Moving Objects
  • Resolving Conflicts and Negotiating with Others
  • Judging the Qualities of Objects, Services, or People
  • Monitoring Processes, Materials, or Surroundings
  • Organizing, Planning, and Prioritizing Work
  • Processing Information

Anthropic Economic Index

Real-world AI adoption data from millions of Claude conversations · Dataset ↗

CC-BY Research

Observed Claude Usage

32%

of conversations

Classic Auto. Risk

92%

Frey & Osborne

Job Zone

2/5

Some prep

O*NET Median Salary

£19k

US ref. $24k · fx 0.79

Occupational family: Sales and Related

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