Manx Technology GroupSmart Island
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Sales Assistant

Part TimePermanentNot specifiedRetail
Posted 15 March 2026Closes 30 April 2026

Job Description

Being a brand ambassador at The Works isn’t your job title. It’s the way you bring our brand to life every day through the moments you create. It’s the smile that puts someone at ease, the warm welcome into the store, the way you support your colleagues with kindness and teamwork, the conversation that helps a child discover their new favourite toy, or the encouragement that inspires someone to reconnect with their creativity or their love of reading. These small interactions - the ones that feel ordinary to you, often become extraordinary memories for the people who walk through our doors. Whether you’re on the shop floor, in our distribution centre, or at our support centre, you’ll always be representing our products, services, values and behaviours in a positive and authentic way. You help build trust, awareness and loyalty simply through how you show up. At The Works, we are all Brand Ambassadors. Your Mission. Deliver friendly, knowledgeable, and efficient service to every customer. Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment. Operate tills accurately and handle transactions with care. Support with deliveries, stockroom organisation, and product availability. Follow all operational procedures, including health & safety and loss prevention. *As a Keyholder (If applicable, see the ‘Keyholder Responsibilities’ section below), you’ll open and close the store securely, and support with cash handling and store security. Work collaboratively with your team to meet store targets and KPIs. Stay informed about promotions, products, and services to help customers make informed choices. Be a brand ambassador—positive, professional, and passionate about what we do. The role can be physically demanding and hard work - you'll need to be physically comfortable managing stairs and heavy stock, but your supportive team will be there to lend a helping hand! For more details and to apply visit: https://www.theworks.jobs/jobs/7337678-retail-sales-assistant?promotion=1884045-trackable-share-link-jc

Automation Risk

Automation probabilityi55%
AI exposure (AIOE)i65%

Many routine and semi-routine tasks (such as transaction processing, inventory tracking, and compliance checks) are increasingly automatable or augmentable with AI and digital tools. However, key aspects of the role—such as customer interaction, empathy, and adaptive problem solving—remain resistant to full automation, keeping the overall risk moderate. GenAI tools can assist with product information, reporting, and some customer queries, raising the AI exposure score.

Task analysis

  • Greet customers and provide a warm, welcoming store experience.
  • Assist customers in selecting products and making informed purchasing decisions.
  • Operate tills, process transactions, and handle cash accurately.
  • Maintain store standards, including merchandising, cleanliness, and stock replenishment.
  • Support with deliveries, stockroom organization, and ensuring product availability.
  • Follow operational procedures, including health & safety and loss prevention.
  • Work collaboratively with team members to achieve store targets and KPIs.
  • Stay informed about promotions, products, and services to advise customers.
  • Open and close the store securely and support with cash handling (Keyholder duties).

Automatable AI-assisted Human-only

Occupational Classification

✨ Bright Outlook🇬🇧 Not visa eligible
UK SOC2020: 7111Sales and retail assistants
O*NET: 41-2031.00 Retail Salespersons
AI analysis: 16 March 2026

UK Salary Benchmark

Retail trade, except of motor vehicles and motorcycles · ONS ASHE 2024 annual earnings

scale £30k
UK sector median
£20,592
UK sector mean
£24,588
£0£8k£15k£23k

👤 For Candidates

AI & future-of-work guidance

🤖 Enhance with AI

  • Use AI chatbots for quick product information lookup
  • Leverage mobile apps to track inventory efficiently
  • Practise digital till and ePOS system skills

📈 Disruption outlook

15%1 yr
35%5 yrs
60%10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For Employers

Strategic hiring options & technology alternatives

🔄 Alternatives

🤖 AI AgentAI-powered self-checkout

Automates routine transactions and payment processing

💻 TechnologyInventory Management Apps

Streamlines stock tracking and replenishment

🔀 RestructureHybrid Customer Service Roles

Combine digital support with in-person assistance

Recommendation

🔀 Hybrid approach

Human interaction vital, but many tasks benefit from digital augmentation

Microsoft Copilot & M365

Power Automate

Automate stock updates and routine reporting

Copilot for Teams

Streamline internal communication and shift coordination

Copilot for Excel

Simplify sales and inventory data analysis

Key Skills

Customer and Personal ServiceAdvancedTeamworkAdvancedAttention to DetailIntermediateCash HandlingIntermediateService OrientationAdvancedHealth and SafetyIntermediateCleaningIntermediateStock ReplenishmentIntermediateActive ListeningIntermediateMerchandisingIntermediate

Knowledge Areas

Customer Relationship ManagementSales and Commercial SupportRetail OperationsHealth and Safety ProceduresReporting and DocumentationOffice AdministrationBusiness Ethics and Professional Standards

O*NET Competency Skills

PersuasionActive ListeningService OrientationSpeakingNegotiationSocial PerceptivenessCritical ThinkingActive LearningCoordinationMonitoringReading ComprehensionTime ManagementWriting

Alternative Career Paths

Retail Supervisor85% match

Oversees sales assistants and store operations, taking on more responsibility for team leadership and store performance.

Customer Service Representative80% match

Handles customer inquiries and support via phone, email, or in-person, focusing on service and problem resolution.

Visual Merchandiser70% match

Designs and implements in-store displays to maximize product appeal and sales.

Inventory Coordinator65% match

Manages stock levels, deliveries, and inventory systems to ensure product availability.

Also Consider

🔥 Hot Technologies

In-demand tools for this occupation (O*NET)

Microsoft AccessGoogle DocsMicrosoft WordAdobe Creative Cloud softwareAdobe IllustratorAdobe PhotoshopApple macOSMicrosoft Windows

Work Activities

General work activities from O*NET

  • Performing for or Working Directly with the Public
  • Selling or Influencing Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Identifying Objects, Actions, and Events
  • Updating and Using Relevant Knowledge
  • Working with Computers
  • Handling and Moving Objects
  • Resolving Conflicts and Negotiating with Others
  • Judging the Qualities of Objects, Services, or People
  • Monitoring Processes, Materials, or Surroundings
  • Organizing, Planning, and Prioritizing Work
  • Processing Information

Anthropic Economic Index

Real-world AI adoption data from millions of Claude conversations · Dataset ↗

CC-BY Research

Observed Claude Usage

32%

of conversations

Classic Auto. Risk

92%

Frey & Osborne

Job Zone

2/5

Some prep

O*NET Median Salary

£19k

US ref. $24k · fx 0.79

Occupational family: Sales and Related

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