Administrator - Claims
👤 For candidates
🤖 Enhance with AI
- ›Leverage AI tools for faster document review and data entry
- ›Use workflow automation to streamline routine claims calculations
- ›Develop digital communication skills for customer interactions
📈 Disruption outlook
% risk of significant disruption
🎓 Learn now
📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)
🏢 For employers
🔄 Alternatives
Automates data entry and routine claims processing tasks
Centralises documents and automates claims workflow
Combines AI tools with human oversight for accuracy
⚡ Recommendation
🔀 Hybrid approachAI can automate routine claims tasks; humans needed for judgement and service.
Microsoft Copilot & M365
Automate claims data entry and notifications
Draft and review claims correspondence quickly
Track claims processing metrics and trends
Insurance Claims and Policy Processing Clerks
O*NET 43-9041.00
Job Description
Automation Risk
This role features a high proportion of routine and codifiable tasks such as data entry, claims calculation, and document processing, all of which are increasingly automatable with RPA and claims management software. However, tasks involving direct customer service, nuanced communication, and complex judgment still require human involvement, keeping some elements resistant to full automation. AI tools can augment many tasks, especially those involving document review and correspondence, resulting in high overall AI exposure.
Task analysis
- Prepare and review insurance claim forms and related documents for completeness and accuracy.
- Calculate claim amounts based on policy terms and submitted information.
- Update and maintain policyholder records in company databases.
- Contact insured individuals or agents to obtain missing or additional information.
- Transmit claims for payment processing or further investigation.
- Review insurance policies to determine coverage eligibility for claims.
- Provide customer service and guidance to policyholders regarding claims procedures.
- Organize and manage detailed office records using computer systems.
- Correspond with insured parties or agents to inform them of claim status or policy changes.
Occupational Classification
UK Salary Benchmark
Financial service activities, except insurance and pension funding · ONS ASHE 2024 annual earnings
👤 For Candidates
AI & future-of-work guidance
🤖 Enhance with AI
- ›Leverage AI tools for faster document review and data entry
- ›Use workflow automation to streamline routine claims calculations
- ›Develop digital communication skills for customer interactions
📈 Disruption outlook
% risk of significant disruption
🎓 Learn now
📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)
🏢 For Employers
Strategic hiring options & technology alternatives
🔄 Alternatives
Automates data entry and routine claims processing tasks
Centralises documents and automates claims workflow
Combines AI tools with human oversight for accuracy
⚡ Recommendation
🔀 Hybrid approachAI can automate routine claims tasks; humans needed for judgement and service.
Microsoft Copilot & M365
Automate claims data entry and notifications
Draft and review claims correspondence quickly
Track claims processing metrics and trends
Key Skills
Knowledge Areas
O*NET Competency Skills
Alternative Career Paths
Specializes in evaluating and adjudicating insurance claims for accuracy and validity.
Handles client inquiries, provides information, and resolves issues related to insurance products.
Manages policy issuance, renewals, and amendments within an insurance company.
Ensures insurance operations adhere to regulatory and company standards.
Also Consider
🔥 Hot Technologies
In-demand tools for this occupation (O*NET)
Work Activities
General work activities from O*NET
- Working with Computers
- Getting Information
- Processing Information
- Communicating with Supervisors, Peers, or Subordinates
- Documenting/Recording Information
- Evaluating Information to Determine Compliance with Standards
- Communicating with People Outside the Organization
- Establishing and Maintaining Interpersonal Relationships
- Making Decisions and Solving Problems
- Updating and Using Relevant Knowledge
- Performing Administrative Activities
- Organizing, Planning, and Prioritizing Work
- Identifying Objects, Actions, and Events
- Interpreting the Meaning of Information for Others
- Monitoring Processes, Materials, or Surroundings
Anthropic Economic Index
Real-world AI adoption data from millions of Claude conversations · Dataset ↗
Observed Claude Usage
15%
of conversations
Classic Auto. Risk
98%
Frey & Osborne
Job Zone
-1/5
Extensive prep
O*NET Median Salary
£31k
US ref. $40k · fx 0.79
Occupational family: Office and Administrative Support
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