Senior Administrator - Servicing

Utmost International

Full TimePermanentNot specifiedFinance

Posted 15 March 2026Closes 27 March 2026

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👤 For candidates

🤖 Enhance with AI

›Leverage Copilot for scheduling and workflow automation
›Use AI tools for performance data analysis and reporting
›Adopt digital training platforms for staff development

📈 Disruption outlook

1 yr

5 yrs

10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For employers

🔄 Alternatives

🤖 AI AgentMicrosoft Copilot

Automate scheduling, reporting, and routine communications

💻 TechnologyPower Automate

Streamline repetitive administrative workflows

🔀 RestructureHybrid Team Model

Blend human oversight with AI-augmented admin staff

⚡ Recommendation

⚡ Augment role

AI can automate routine tasks, but human oversight remains essential

Microsoft Copilot & M365

Copilot for Word

Draft policies, reports, and staff communications

Power Automate

Automate record reviews and scheduling tasks

Copilot for Teams

Enhance staff training and team coordination

55% Medium riskAI 70%

AI Exposure (AIOE)70%

First-Line Supervisors of Office and Administrative Support Workers

O*NET 43-1011.00

Top Skills

Administration and Management Stakeholder Management Attention to Detail

⭐ Growing🇬🇧 Visa eligible↑ 19% Claude Index

Job Description

Please follow the link for more details on the role https://utmosthr.my.salesforce-sites.com/recruit/fRecruit__ApplyJob?vacancyNo=VN834

Automation Risk

Automation probability55%

AI exposure (AIOE)70%

Many core tasks are routine or can be augmented by AI and workflow automation tools, such as scheduling, record review, and initial performance analytics. However, tasks involving staff development, conflict resolution, and complex customer interactions require human judgment and empathy, reducing full automation risk but exposing the role to significant AI augmentation.

Task analysis

Supervise and coordinate the daily activities of administrative support staff to ensure adherence to quality standards and deadlines.
Review records and reports related to administrative activities, production, or payroll to verify accuracy and monitor performance.
Resolve escalated customer complaints and provide guidance to staff on handling complex issues.
Prepare and issue work schedules, deadlines, and duty assignments for administrative staff.
Train and instruct employees in job duties, company policies, and new procedures.
Evaluate employee performance and recommend personnel actions such as promotions or disciplinary measures.
Interpret and communicate work procedures and company policies to staff.
Recruit, interview, and select new administrative staff.
Discuss job performance problems with employees to identify causes and develop solutions.

Automatable AI-assisted Human-only

Occupational Classification

✨ Bright Outlook🇬🇧 UK Skilled Worker Visa Eligible

UK SOC2020: 4161 — Office supervisors

O*NET: 43-1011.00 — First-Line Supervisors of Office and Administrative Support Workers

AI analysis: 16 March 2026

UK Salary Benchmark

Financial service activities, except insurance and pension funding · ONS ASHE 2024 annual earnings

scale £90k

UK sector median

£58,597

UK sector mean

£86,468

£0£23k£45k£68k

👤 For Candidates

AI & future-of-work guidance

🤖 Enhance with AI

›Leverage Copilot for scheduling and workflow automation
›Use AI tools for performance data analysis and reporting
›Adopt digital training platforms for staff development

📈 Disruption outlook

1 yr

5 yrs

10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For Employers

Strategic hiring options & technology alternatives

🔄 Alternatives

🤖 AI AgentMicrosoft Copilot

Automate scheduling, reporting, and routine communications

💻 TechnologyPower Automate

Streamline repetitive administrative workflows

🔀 RestructureHybrid Team Model

Blend human oversight with AI-augmented admin staff

⚡ Recommendation

⚡ Augment role

AI can automate routine tasks, but human oversight remains essential

Microsoft Copilot & M365

Copilot for Word

Draft policies, reports, and staff communications

Power Automate

Automate record reviews and scheduling tasks

Copilot for Teams

Enhance staff training and team coordination

Key Skills

Administration and ManagementAdvancedStakeholder ManagementIntermediateAttention to DetailAdvancedReport WritingIntermediateRegulatory ComplianceIntermediateClient Relationship ManagementIntermediateMicrosoft OfficeIntermediateTime ManagementAdvancedConfidentialityAdvancedCritical ThinkingIntermediate

Knowledge Areas

Administration and ManagementOffice AdministrationCustomer Relationship ManagementBusiness ManagementReporting and DocumentationRegulatory ComplianceTeam Leadership and Collaboration

O*NET Competency Skills

Active ListeningCoordinationMonitoringReading ComprehensionSocial PerceptivenessSpeakingCritical ThinkingActive LearningInstructingJudgment and Decision MakingManagement of Personnel ResourcesTime ManagementWritingLearning StrategiesNegotiation

Alternative Career Paths

Office Manager90% match

Oversees all administrative functions and office operations for an organization.

HR Coordinator75% match

Coordinates recruitment, onboarding, and employee relations activities.

Operations Supervisor80% match

Supervises daily operations and process improvements across business units.

Customer Service Manager70% match

Leads customer service teams and manages escalated client issues.

Also Consider

Office Supervisor Administrative Services Manager HR Supervisor Customer Service Supervisor Operations Coordinator Team Leader – Administration Business Support Manager

🔥 Hot Technologies

In-demand tools for this occupation (O*NET)

Oracle PeopleSoftSAP softwareMicrosoft AccessOracle DatabaseYardi softwareIntuit QuickBooksHenry Schein DentrixMEDITECH softwareMicrosoft ProjectMicrosoft Teams