General Manager Pub w/Rooms

Heron & Brearley Ltd

Full TimePermanentNot specifiedHospitality

Posted 15 March 2026Closes 30 June 2026

Apply for this role ⇄ Compare with another role

👤 For candidates

🤖 Enhance with AI

›Use AI tools for rota planning and shift scheduling
›Leverage analytics dashboards for financial performance insights
›Automate guest feedback collection with AI chatbots

📈 Disruption outlook

1 yr

5 yrs

10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For employers

🔄 Alternatives

💻 TechnologyCloud Property Management System

Automates bookings, billing, and compliance reporting

🤖 AI AgentAI Guest Messaging Bot

Handles routine guest queries and feedback automatically

🌍 OutsourcingPayroll and HR Services

External provider manages payroll and HR admin tasks

⚡ Recommendation

⚡ Augment role

Human leadership vital; automate admin and reporting for efficiency gains

Microsoft Copilot & M365

Power Automate

Automate staff scheduling and compliance reminders

Copilot for Excel

Streamline financial reporting and budget tracking

Microsoft Teams

Enhance team communication and training coordination

38% Medium riskAI 62%

AI Exposure (AIOE)62%

Lodging Managers

O*NET 11-9081.00

Top Skills

Teamwork Customer and Personal Service Financial Reporting

🇬🇧 Visa eligible↑ 12% Claude Index

Job Description

The General Manager is responsible for the full operational, commercial, and guest experience performance of an Okell’s Inn pub that also provides guest accommodation. This includes leading the pub, restaurant, bar, and rooms operation to the highest standards, ensuring excellent service, strong financial delivery, and a motivated, high-performing team. For further details and to apply please visit www.careers.hb.im/jobs (applications will not be accepted via email).

Automation Risk

Automation probability38%

AI exposure (AIOE)62%

While several routine and administrative tasks can be automated or augmented with property management and compliance software, the role relies heavily on human leadership, guest interaction, and creative problem-solving. AI tools can assist with reporting, scheduling, and marketing, but the core responsibilities—team management and guest experience—require a human touch.

Task analysis

Oversee daily operations of the pub, restaurant, bar, and guest accommodation to ensure high service standards.
Lead, motivate, and manage a high-performing team across all departments.
Monitor financial performance, including budgeting, revenue tracking, and cost control.
Ensure compliance with health, safety, and licensing regulations.
Resolve guest complaints and ensure a positive guest experience.
Recruit, train, and develop staff.
Coordinate marketing and promotional activities to drive business growth.
Inspect guest rooms and public areas for cleanliness and maintenance.
Manage supplier relationships and inventory for bar and restaurant operations.

Automatable AI-assisted Human-only

Occupational Classification

🇬🇧 UK Skilled Worker Visa Eligible

UK SOC2020: 1221 — Hotel and accommodation managers and proprietors

O*NET: 11-9081.00 — Lodging Managers

AI analysis: 16 March 2026

UK Salary Benchmark

Food and beverage service activities · ONS ASHE 2024 annual earnings

scale £20k

UK sector median

£15,733

UK sector mean

£19,455

£0£5k£10k£15k

👤 For Candidates

AI & future-of-work guidance

🤖 Enhance with AI

›Use AI tools for rota planning and shift scheduling
›Leverage analytics dashboards for financial performance insights
›Automate guest feedback collection with AI chatbots

📈 Disruption outlook

1 yr

5 yrs

10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For Employers

Strategic hiring options & technology alternatives

🔄 Alternatives

💻 TechnologyCloud Property Management System

Automates bookings, billing, and compliance reporting

🤖 AI AgentAI Guest Messaging Bot

Handles routine guest queries and feedback automatically

🌍 OutsourcingPayroll and HR Services

External provider manages payroll and HR admin tasks

⚡ Recommendation

⚡ Augment role

Human leadership vital; automate admin and reporting for efficiency gains

Microsoft Copilot & M365

Power Automate

Automate staff scheduling and compliance reminders

Copilot for Excel

Streamline financial reporting and budget tracking

Microsoft Teams

Enhance team communication and training coordination

Key Skills

TeamworkAdvancedCustomer and Personal ServiceExpertFinancial ReportingIntermediateStakeholder ManagementAdvancedHealth and SafetyAdvancedQuality Control AnalysisIntermediateTime ManagementAdvancedProject ManagementIntermediateTraining and DevelopmentIntermediateOperations AnalysisIntermediateHospitality ManagementExpert

Knowledge Areas

Administration and ManagementCustomer Relationship ManagementFinancial ManagementSales and MarketingHealth and Safety ProceduresHospitality Industry StandardsRegulatory ComplianceTeam Leadership and Collaboration

O*NET Competency Skills

Active ListeningService OrientationManagement of Personnel ResourcesSocial PerceptivenessSpeakingCoordinationNegotiationReading ComprehensionWritingActive LearningComplex Problem SolvingCritical ThinkingInstructingJudgment and Decision MakingMonitoring