Team Leader, Client Services - Job Ref 34893

Itchyfeet Recruitment Agency LtdVia agency

Full TimePermanentNot specifiedAdministration

Posted 15 March 2026Closes 25 March 2026

Apply for this role ⇄ Compare with another role

👤 For candidates

🤖 Enhance with AI

›Leverage AI tools for scheduling and workflow automation
›Use analytics platforms to monitor team performance trends
›Adopt GenAI chatbots for initial client query triage

📈 Disruption outlook

1 yr

5 yrs

10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For employers

🔄 Alternatives

🤖 AI AgentGenAI Virtual Assistant

Automates scheduling, reporting, and basic client queries

💻 TechnologyPerformance Analytics Platform

Monitors KPIs and automates performance reporting

⚡ Recommendation

⚡ Augment role

Human leadership remains vital; automate routine tasks for efficiency gains

Microsoft Copilot & M365

Power Automate

Automate scheduling and reporting workflows

Copilot for Teams

Summarise meetings and track action items

Power BI

Visualise team performance and client service metrics

48% Medium riskAI 62%

AI Exposure (AIOE)62%

First-Line Supervisors of Office and Administrative Support Workers

O*NET 43-1011.00

Top Skills

Teamwork Client Relationship Management Administration and Management

⭐ Growing🇬🇧 Visa eligible↑ 19% Claude Index

Job Description

Our client is seeking a Team Leader to manage a fast-paced, multi-functional team responsible for client administration and communication, with a focus on delivering excellent customer service. This is a full-time role, offering an exciting opportunity to lead a team aimed at ensuring safe and efficient processing, proactively managing client relationships, and maintaining and developing key relationships in support of the group's strategy. Please email team@itchyfeet.im or follow the link for further information and for details on how to apply https://itchyfeetoffshore.com/jobs/34893-team-leader-isle-of-man/

Automation Risk

Automation probability48%

AI exposure (AIOE)62%

This role has a moderate automation risk due to a mix of routine (scheduling, reporting) and augmented (performance monitoring, training) tasks that are increasingly supported by software and AI tools. However, core responsibilities such as team leadership, complex problem resolution, and client relationship management remain resistant to full automation and require human skills. The AI exposure score is relatively high, as many tasks can be supported or streamlined by GenAI and digital platforms.

Task analysis

Supervise and coordinate daily activities of the client services team to ensure efficient workflow and adherence to quality standards.
Provide guidance and support to team members in handling complex client queries and escalated complaints.
Monitor team performance, review reports, and implement corrective actions to maintain service quality.
Develop and maintain strong client relationships to support the group’s strategic objectives.
Prepare and issue work schedules, deadlines, and duty assignments for team members.
Train and mentor new and existing staff on company policies, procedures, and client service standards.
Resolve client complaints and answer questions regarding policies and procedures.
Contribute to process improvement initiatives to enhance client service delivery.
Document and report on team activities, performance metrics, and client feedback.

Automatable AI-assisted Human-only

Occupational Classification

✨ Bright Outlook🇬🇧 UK Skilled Worker Visa Eligible

UK SOC2020: 1223 — Team Leaders and Supervisors in Office and Customer Service Roles

O*NET: 43-1011.00 — First-Line Supervisors of Office and Administrative Support Workers

AI analysis: 15 March 2026

UK Salary Benchmark

Office administrative, office support and other business support activities · ONS ASHE 2024 annual earnings

scale £50k

UK sector median

£34,855

UK sector mean

£49,618

£0£13k£25k£38k

👤 For Candidates

AI & future-of-work guidance

🤖 Enhance with AI

›Leverage AI tools for scheduling and workflow automation
›Use analytics platforms to monitor team performance trends
›Adopt GenAI chatbots for initial client query triage

📈 Disruption outlook

1 yr

5 yrs

10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For Employers

Strategic hiring options & technology alternatives

🔄 Alternatives

🤖 AI AgentGenAI Virtual Assistant

Automates scheduling, reporting, and basic client queries

💻 TechnologyPerformance Analytics Platform

Monitors KPIs and automates performance reporting

⚡ Recommendation

⚡ Augment role

Human leadership remains vital; automate routine tasks for efficiency gains

Microsoft Copilot & M365

Power Automate

Automate scheduling and reporting workflows

Copilot for Teams

Summarise meetings and track action items

Power BI

Visualise team performance and client service metrics

Key Skills

TeamworkExpertClient Relationship ManagementAdvancedAdministration and ManagementAdvancedStakeholder ManagementAdvancedTime ManagementAdvancedService OrientationAdvancedReport WritingIntermediateCritical ThinkingIntermediateProject ManagementIntermediateActive ListeningIntermediateTeam LeadershipExpert

Knowledge Areas

Business AdministrationClient Service and Relationship ManagementAdministrative ProceduresReporting and DocumentationManagement and LeadershipRegulatory ComplianceOffice Administration

O*NET Competency Skills

Active ListeningCoordinationMonitoringReading ComprehensionSocial PerceptivenessSpeakingCritical ThinkingActive LearningInstructingJudgment and Decision MakingManagement of Personnel ResourcesTime ManagementWritingLearning StrategiesNegotiation

Alternative Career Paths

Operations Manager85% match

Oversees broader business operations, focusing on process optimization and team leadership.

Client Relationship Manager80% match

Manages high-value client accounts and ensures service excellence across the organization.

Project Manager75% match

Leads cross-functional teams to deliver projects on time and within scope.

HR Supervisor70% match

Supervises HR administrative functions and supports staff development and engagement.

Also Consider

Customer Service Supervisor Office Manager Client Services Manager Administrative Supervisor Business Support Team Leader Contact Center Team Leader Service Delivery Manager

🔥 Hot Technologies

In-demand tools for this occupation (O*NET)

Oracle PeopleSoftSAP softwareMicrosoft AccessOracle DatabaseYardi softwareIntuit QuickBooksHenry Schein DentrixMEDITECH softwareMicrosoft ProjectMicrosoft Teams