High Automation Risk
This role has an above-average probability of significant AI or automation disruption. Consider upskilling and monitoring AI tooling in this sector.
Sales Support - 36031
👤 For candidates
🤖 Enhance with AI
- ›Automate routine CRM updates with AI-driven tools
- ›Use AI templates for faster report and invoice generation
- ›Leverage chatbots to handle standard member enquiries
📈 Disruption outlook
% risk of significant disruption
🎓 Learn now
📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)
🏢 For employers
🔄 Alternatives
Automates CRM data entry and routine communications
Automates invoice processing and document management
Handles routine sales admin tasks remotely
⚡ Recommendation
🔀 Hybrid approachRoutine work is highly automatable, but human oversight ensures accuracy and process improvement
Microsoft Copilot & M365
Automate CRM updates and invoice workflows
Generate sales reports and analyse member data
Streamline cross-team communication and coordination
Executive Secretaries and Executive Administrative Assistants
O*NET 43-6011.00
🏢 For Employers
This role scores highly for automation potential. You may want to consider a technological solution - or redesign the role to focus on tasks that benefit from human judgement.
👤 For Candidates
This role is highly automatable. Unless you can augment your work using AI tools, long-term prospects in this area may be limited. Consider building complementary skills that are harder to automate.
Job Description
Automation Risk
This role has a high proportion of routine administrative and documentation tasks, many of which are increasingly automatable through CRM, accounting, and document management platforms. However, tasks involving process improvement, cross-team coordination, and ad hoc support still require human judgment and adaptability. The overall AI exposure is high, as generative AI and automation tools can augment or substitute much of the routine and communication workload.
Task analysis
- Maintain and update sales records and member contact details in CRM systems.
- Prepare and issue invoices for the sales team.
- Organise and manage sales files and onboarding documentation.
- Coordinate communication between sales, finance, and operational teams.
- Handle routine member enquiries and direct them appropriately.
- Support the sales team with invoice follow-ups and payment reminders.
- Ensure accuracy and compliance of member records and documentation.
- Assist with process improvements for internal sales operations.
- Provide administrative support for ad hoc sales-related projects.
Occupational Classification
UK Salary Benchmark
Financial service activities, except insurance and pension funding · ONS ASHE 2024 annual earnings
👤 For Candidates
AI & future-of-work guidance
🤖 Enhance with AI
- ›Automate routine CRM updates with AI-driven tools
- ›Use AI templates for faster report and invoice generation
- ›Leverage chatbots to handle standard member enquiries
📈 Disruption outlook
% risk of significant disruption
🎓 Learn now
📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)
🏢 For Employers
Strategic hiring options & technology alternatives
🔄 Alternatives
Automates CRM data entry and routine communications
Automates invoice processing and document management
Handles routine sales admin tasks remotely
⚡ Recommendation
🔀 Hybrid approachRoutine work is highly automatable, but human oversight ensures accuracy and process improvement
Microsoft Copilot & M365
Automate CRM updates and invoice workflows
Generate sales reports and analyse member data
Streamline cross-team communication and coordination
Key Skills
Knowledge Areas
O*NET Competency Skills
Alternative Career Paths
Focuses on analyzing sales data and improving sales processes using insights from CRM and reporting tools.
Provides high-level administrative support to executives, including scheduling, correspondence, and office management.
Manages client accounts and ensures high levels of satisfaction and retention through proactive service.
Oversees office operations, administration, and coordination across multiple departments.
Also Consider
🔥 Hot Technologies
In-demand tools for this occupation (O*NET)
Work Activities
General work activities from O*NET
- Communicating with Supervisors, Peers, or Subordinates
- Establishing and Maintaining Interpersonal Relationships
- Getting Information
- Organizing, Planning, and Prioritizing Work
- Communicating with People Outside the Organization
- Performing Administrative Activities
- Working with Computers
- Scheduling Work and Activities
- Updating and Using Relevant Knowledge
- Processing Information
- Identifying Objects, Actions, and Events
- Documenting/Recording Information
- Thinking Creatively
- Making Decisions and Solving Problems
- Assisting and Caring for Others
Anthropic Economic Index
Real-world AI adoption data from millions of Claude conversations · Dataset ↗
Observed Claude Usage
23%
of conversations
Classic Auto. Risk
86%
Frey & Osborne
Job Zone
3/5
Medium prep
O*NET Median Salary
£47k
US ref. $59k · fx 0.79
Occupational family: Office and Administrative Support
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