High Automation Risk
This role has an above-average probability of significant AI or automation disruption. Consider upskilling and monitoring AI tooling in this sector.
Administration Officer
👤 For candidates
🤖 Enhance with AI
- ›Leverage AI tools for calendar and schedule management
- ›Use document automation software for repetitive filing tasks
- ›Apply AI chatbots to handle routine client queries
📈 Disruption outlook
% risk of significant disruption
🎓 Learn now
📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)
🏢 For employers
🔄 Alternatives
Automate repetitive data entry and filing tasks
Streamline scheduling and email responses
Handle routine admin tasks remotely
⚡ Recommendation
⚡ Augment roleAI can streamline routine tasks; human oversight remains essential for policy adherence.
Microsoft Copilot & M365
Automate filing and database updates
Schedule management and email drafting
Document creation and template automation
Office Clerks, General
O*NET 43-9061.00
🏢 For Employers
This role scores highly for automation potential. You may want to consider a technological solution - or redesign the role to focus on tasks that benefit from human judgement.
👤 For Candidates
This role is highly automatable. Unless you can augment your work using AI tools, long-term prospects in this area may be limited. Consider building complementary skills that are harder to automate.
Job Description
Automation Risk
This role has a high proportion of routine and semi-routine tasks, such as data entry, scheduling, and document handling, which are highly susceptible to automation or AI augmentation. However, tasks requiring real-time prioritization, policy interpretation, and interpersonal support resist full automation, keeping some human element essential.
Task analysis
- Operate office machines, such as photocopiers, scanners, and fax machines to support daily administrative tasks.
- Maintain and update filing, inventory, mailing, and database systems, including electronic patient records using RiO.
- Answer telephones, direct calls, and take messages for the team.
- Communicate with staff and clients to answer questions, disseminate information, and address basic service queries.
- Compile, copy, sort, and file records of office activities and business transactions.
- Review files, records, and other documents to obtain information for responding to requests.
- Complete work schedules, manage calendars, and arrange appointments for the team.
- Ensure adherence to office processes, policies, and service area guidelines.
- Provide support to a busy team, adapting to urgent needs and changing priorities.
Occupational Classification
UK Salary Benchmark
Office administrative, office support and other business support activities · ONS ASHE 2024 annual earnings
👤 For Candidates
AI & future-of-work guidance
🤖 Enhance with AI
- ›Leverage AI tools for calendar and schedule management
- ›Use document automation software for repetitive filing tasks
- ›Apply AI chatbots to handle routine client queries
📈 Disruption outlook
% risk of significant disruption
🎓 Learn now
📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)
🏢 For Employers
Strategic hiring options & technology alternatives
🔄 Alternatives
Automate repetitive data entry and filing tasks
Streamline scheduling and email responses
Handle routine admin tasks remotely
⚡ Recommendation
⚡ Augment roleAI can streamline routine tasks; human oversight remains essential for policy adherence.
Microsoft Copilot & M365
Automate filing and database updates
Schedule management and email drafting
Document creation and template automation
Key Skills
Knowledge Areas
O*NET Competency Skills
Alternative Career Paths
Specializes in administrative support within healthcare, managing patient records and correspondence.
Focuses on direct client interaction and problem-solving in various service environments.
Manages and organizes organizational records and information systems.
Provides administrative support to project teams, including scheduling and documentation.
Supports executives or managers with scheduling, correspondence, and office management.
Also Consider
🔥 Hot Technologies
In-demand tools for this occupation (O*NET)
Work Activities
General work activities from O*NET
- Working with Computers
- Communicating with Supervisors, Peers, or Subordinates
- Getting Information
- Performing Administrative Activities
- Documenting/Recording Information
- Establishing and Maintaining Interpersonal Relationships
- Processing Information
- Communicating with People Outside the Organization
- Organizing, Planning, and Prioritizing Work
- Identifying Objects, Actions, and Events
- Evaluating Information to Determine Compliance with Standards
- Updating and Using Relevant Knowledge
- Making Decisions and Solving Problems
- Scheduling Work and Activities
- Monitoring Processes, Materials, or Surroundings
Anthropic Economic Index
Real-world AI adoption data from millions of Claude conversations · Dataset ↗
Observed Claude Usage
45%
of conversations
Classic Auto. Risk
96%
Frey & Osborne
Job Zone
2/5
Some prep
O*NET Median Salary
£26k
US ref. $33k · fx 0.79
Occupational family: Office and Administrative Support
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