Professional Services Engineer - Unified Communica

Our client is seeking a Professional Services Engineer – Unified Communications for a permanent role to support digital transformation within customer organisations through modern unified communications solutions. The role involves implementing and supporting SIP, VoIP, Microsoft voice, Mitel, Ribbon and other industry-standard technologies, delivering excellent customer service through clear communication and collaboration with internal teams, managing projects within agreed budgets and governance processes, maintaining accurate documentation and ticketing updates, identifying and mitigating risks, supporting security strategy and regulatory compliance, and participating in an out-of-hours on-call rota. The ideal candidate will have 3–7 years’ experience in a similar role, strong knowledge of telecommunications and application delivery methodologies, experience with SIP trunking and Microsoft voice products, relevant certifications (such as SSCA, MS700, AZ900 or Mitel certifications), and excellent communication, organisational and problem-solving skills, with the ability to work independently and remain professional under pressure. For a full list of responsibilities and requirements or to apply for this great role, please visit the website at searchandselect.com, quoting the reference number: 16381