Professional Services Engineer

Recruitment WorksVia agency

Full TimePermanentNot specifiedInformation Technology

Posted 15 March 2026Closes 20 March 2026

Apply for this role ⇄ Compare with another role

👤 For candidates

🤖 Enhance with AI

›Leverage AI tools for rapid fault diagnosis
›Automate routine documentation with intelligent templates
›Use predictive analytics for proactive system monitoring

📈 Disruption outlook

1 yr

5 yrs

10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For employers

🔄 Alternatives

💻 TechnologyPower Automate

Automate documentation and routine support workflows

🤖 AI AgentAzure AI Bot

Provide 24/7 technical support for common queries

🔀 RestructureHybrid Support Model

Blend human expertise with AI-powered monitoring tools

⚡ Recommendation

🔀 Hybrid approach

AI augments troubleshooting and documentation, but human skills remain essential for client delivery

Microsoft Copilot & M365

Copilot for Teams

Streamline client communication and project collaboration

Power Automate

Automate support ticketing and documentation tasks

Copilot for Word

Generate and update technical documentation efficiently

48% Medium riskAI 67%

AI Exposure (AIOE)67%

Network and Computer Systems Administrators

O*NET 15-1244.00

Top Skills

Telecommunications Microsoft Teams Troubleshooting

🔬 STEM🇬🇧 Visa eligible↑ 34% Claude Index

Job Description

Our client is seeking a Professional Services Engineer to support and implement communication and collaboration solutions, including Mitel, SIP/VoIP systems, Cloud Voice, and Microsoft Teams connectivity. Key Responsibilities: Implement and support unified communication solutions for enterprise clients. Provide technical expertise and assist with design, delivery, and ongoing support. Work closely with consultants to ensure successful project outcomes. Maintain strong customer relationships and service delivery standards. Requirements: Experience with SIP, VoIP, and telecommunications systems. Knowledge of Mitel, Microsoft voice products, or similar technologies. Relevant certifications desirable. Strong problem-solving, communication, and organisational skills. Previous experience in a similar technical role preferred. This is an excellent opportunity to join a dynamic technology team supporting digital transformation for business customers. To apply email jo@recruitmentworks.im or call 629 676.

Automation Risk

Automation probability48%

AI exposure (AIOE)67%

This role blends routine, augmented, and human-centric tasks. While configuration, monitoring, and documentation are increasingly automated or AI-augmented, complex troubleshooting, project collaboration, and client relationship management require human expertise. The overall automation risk is moderate, but exposure to AI augmentation is high due to the technical and documentation-heavy nature of the work.

Task analysis

Implement and configure unified communication solutions (Mitel, SIP/VoIP, Cloud Voice, Microsoft Teams) for enterprise clients.
Diagnose and resolve technical issues related to communication systems.
Provide ongoing technical support and maintenance for deployed solutions.
Collaborate with consultants and project teams to ensure successful project delivery.
Maintain strong customer relationships and high service delivery standards.
Assist with the design and planning of communication infrastructure for clients.
Document configurations, changes, and support activities.
Monitor system performance and proactively address potential issues.

Automatable AI-assisted Human-only

Occupational Classification

🔬 STEM🇬🇧 UK Skilled Worker Visa Eligible

UK SOC2020: 3132 — Telecommunications engineers

O*NET: 15-1244.00 — Network and Computer Systems Administrators

AI analysis: 16 March 2026

UK Salary Benchmark

Architectural and engineering activities; technical testing and analysis · ONS ASHE 2024 annual earnings

scale £60k

UK sector median

£42,390

UK sector mean

£51,499

£0£15k£30k£45k

👤 For Candidates

AI & future-of-work guidance

🤖 Enhance with AI

›Leverage AI tools for rapid fault diagnosis
›Automate routine documentation with intelligent templates
›Use predictive analytics for proactive system monitoring

📈 Disruption outlook

1 yr

5 yrs

10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For Employers

Strategic hiring options & technology alternatives

🔄 Alternatives

💻 TechnologyPower Automate

Automate documentation and routine support workflows

🤖 AI AgentAzure AI Bot

Provide 24/7 technical support for common queries

🔀 RestructureHybrid Support Model

Blend human expertise with AI-powered monitoring tools

⚡ Recommendation

🔀 Hybrid approach

AI augments troubleshooting and documentation, but human skills remain essential for client delivery

Microsoft Copilot & M365

Copilot for Teams

Streamline client communication and project collaboration

Power Automate

Automate support ticketing and documentation tasks

Copilot for Word

Generate and update technical documentation efficiently

Key Skills

TelecommunicationsAdvancedMicrosoft TeamsIntermediateTroubleshootingAdvancedProject ManagementIntermediateStakeholder ManagementIntermediateCustomer and Personal ServiceAdvancedActive ListeningIntermediateCritical ThinkingIntermediateOperations AnalysisIntermediateSIP/VoIP SystemsAdvancedCommunications and MediaIntermediate

Knowledge Areas

TelecommunicationsComputers and ElectronicsEngineering and TechnologyCustomer Relationship ManagementProject ManagementInformation TechnologyReporting and Documentation

O*NET Competency Skills

Critical ThinkingJudgment and Decision MakingReading ComprehensionSystems AnalysisActive ListeningComplex Problem SolvingMonitoringSystems EvaluationTroubleshootingProgrammingOperations MonitoringSpeakingQuality Control AnalysisActive LearningOperations Analysis

Alternative Career Paths

Solutions Architect85% match

Designs and oversees implementation of complex IT and communication systems for clients.

Network Engineer80% match

Focuses on designing, implementing, and maintaining data and voice networks.

Technical Project Manager75% match

Leads technical teams and manages delivery of IT and communication projects.

Pre-Sales Engineer70% match

Supports sales teams with technical expertise during solution scoping and client engagement.

Also Consider

Network and Computer Systems Administrator Network Engineer Unified Communications Engineer Systems Engineer Technical Support Engineer IT Infrastructure Engineer Voice Engineer

🔥 Hot Technologies

In-demand tools for this occupation (O*NET)

Apache TomcatDjangoMicrosoft ASP.NETNode.jsAmazon Elastic Compute Cloud EC2ServiceNowTransact-SQLApache KafkaApache MavenGoMicrosoft PowerShellBashMicrosoft Windows ServerRed Hat Enterprise LinuxUNIX Shell