Online Customer Support Agent

Our client seeks an Online Customer Support Agent to join their team for a temporary contract. As the first point of contact, you will provide help and support to customers across the globe. Customer queries will vary, and could be technical, financial, or product-related. You should have excellent communication skills and a keen eye for detail. Key Responsibilities: Providing online and telephone support to online customers worldwide. Being the first point of assistance for any technical issues raised by customers. Assisting with financial queries for members wanting to upgrade memberships. Maintaining quality results and pro-actively working to further improve results and procedures. Growing your knowledge by studying any new product descriptions and participating in educational opportunities. Carrying out responsibilities in line with the relevant company and data protection guidelines to ensure the best possible service for all customers. Key Skills & Experience: Proven customer service experience. Grades C (or higher) in GCSE (or equivalent) English and Maths. Excellent organisational skills, with the ability to multitask, prioritise, and manage time effectively. Strong telephone contact handling skills, as well as active listening skills. Great communication skills. A team player who actively embraces collaboration. Being open-minded and flexible in approach. A patient and positive attitude. If you have the required skills please apply online at searchandselect.com quoting reference number: 16365