Team Leader | 37.5hrs per week | Isle of Man Suppo
👤 For candidates
🤖 Enhance with AI
- ›Leverage AI tools for scheduling and workload management
- ›Use analytics to monitor team performance trends
- ›Adopt digital platforms for staff training and feedback
📈 Disruption outlook
% risk of significant disruption
🎓 Learn now
📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)
🏢 For employers
🔄 Alternatives
Automates scheduling, reporting, and routine queries
Streamlines repetitive administrative workflows
Blend AI tools with human-led coaching
⚡ Recommendation
🔀 Hybrid approachAI augments routine tasks but human skills remain essential for staff development
Microsoft Copilot & M365
Facilitates meetings, tracks action items
Automates scheduling and document workflows
Drafts reports and staff communications
First-Line Supervisors of Office and Administrative Support Workers
O*NET 43-1011.00
Job Description
Automation Risk
This role involves a mix of routine (e.g., scheduling, record checking) and augmented tasks (e.g., training, performance evaluation) that are increasingly supported by AI and automation platforms. However, key responsibilities such as staff coaching, conflict resolution, and nuanced decision-making require human judgment and interpersonal skills, reducing but not eliminating automation risk. The high AI exposure score reflects the significant potential for GenAI tools to augment many core tasks.
Task analysis
- Supervise and coordinate the daily activities of administrative support staff to ensure adherence to quality standards and deadlines.
- Provide guidance and training to staff on company policies, procedures, and handling complex or escalated issues.
- Review and verify records, reports, and documentation for accuracy and compliance.
- Resolve customer complaints or staff queries regarding policies and procedures.
- Evaluate employee performance and provide feedback or recommend personnel actions.
- Recruit, interview, and select new administrative staff.
- Prepare and issue work schedules, deadlines, and duty assignments.
- Discuss job performance problems with employees to identify causes and work on solutions.
- Interpret and communicate work procedures and company policies to staff.
Occupational Classification
UK Salary Benchmark
Human health activities · ONS ASHE 2024 annual earnings
👤 For Candidates
AI & future-of-work guidance
🤖 Enhance with AI
- ›Leverage AI tools for scheduling and workload management
- ›Use analytics to monitor team performance trends
- ›Adopt digital platforms for staff training and feedback
📈 Disruption outlook
% risk of significant disruption
🎓 Learn now
📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)
🏢 For Employers
Strategic hiring options & technology alternatives
🔄 Alternatives
Automates scheduling, reporting, and routine queries
Streamlines repetitive administrative workflows
Blend AI tools with human-led coaching
⚡ Recommendation
🔀 Hybrid approachAI augments routine tasks but human skills remain essential for staff development
Microsoft Copilot & M365
Facilitates meetings, tracks action items
Automates scheduling and document workflows
Drafts reports and staff communications
Key Skills
Knowledge Areas
O*NET Competency Skills
Alternative Career Paths
Oversees broader business operations, managing multiple teams and processes.
Leads human resources functions including recruitment, training, and employee relations.
Coordinates projects across departments, focusing on timelines, resources, and deliverables.
Manages customer service teams and strategies to enhance client satisfaction.
Also Consider
🔥 Hot Technologies
In-demand tools for this occupation (O*NET)
Work Activities
General work activities from O*NET
- Working with Computers
- Getting Information
- Communicating with Supervisors, Peers, or Subordinates
- Making Decisions and Solving Problems
- Processing Information
- Analyzing Data or Information
- Documenting/Recording Information
- Coaching and Developing Others
- Evaluating Information to Determine Compliance with Standards
- Identifying Objects, Actions, and Events
- Resolving Conflicts and Negotiating with Others
- Monitoring Processes, Materials, or Surroundings
- Staffing Organizational Units
- Establishing and Maintaining Interpersonal Relationships
- Guiding, Directing, and Motivating Subordinates
Anthropic Economic Index
Real-world AI adoption data from millions of Claude conversations · Dataset ↗
Observed Claude Usage
19%
of conversations
Classic Auto. Risk
1%
Frey & Osborne
Job Zone
3/5
Medium prep
O*NET Median Salary
£44k
US ref. $56k · fx 0.79
Occupational family: Office and Administrative Support
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