Manx Technology GroupSmart Island
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Team Leader | 37.5hrs per week | Isle of Man Suppo

Full TimePermanentNot specifiedHealthcare
Posted 15 March 2026Closes 25 March 2026

Job Description

https://seemehired.com/jobs/praxis-care/60110

Automation Risk

Automation probabilityi55%
AI exposure (AIOE)i70%

This role involves a mix of routine (e.g., scheduling, record checking) and augmented tasks (e.g., training, performance evaluation) that are increasingly supported by AI and automation platforms. However, key responsibilities such as staff coaching, conflict resolution, and nuanced decision-making require human judgment and interpersonal skills, reducing but not eliminating automation risk. The high AI exposure score reflects the significant potential for GenAI tools to augment many core tasks.

Task analysis

  • Supervise and coordinate the daily activities of administrative support staff to ensure adherence to quality standards and deadlines.
  • Provide guidance and training to staff on company policies, procedures, and handling complex or escalated issues.
  • Review and verify records, reports, and documentation for accuracy and compliance.
  • Resolve customer complaints or staff queries regarding policies and procedures.
  • Evaluate employee performance and provide feedback or recommend personnel actions.
  • Recruit, interview, and select new administrative staff.
  • Prepare and issue work schedules, deadlines, and duty assignments.
  • Discuss job performance problems with employees to identify causes and work on solutions.
  • Interpret and communicate work procedures and company policies to staff.

Automatable AI-assisted Human-only

Occupational Classification

✨ Bright Outlook🇬🇧 UK Skilled Worker Visa Eligible
UK SOC2020: 4121Administrative supervisors
O*NET: 43-1011.00 First-Line Supervisors of Office and Administrative Support Workers
AI analysis: 16 March 2026

UK Salary Benchmark

Human health activities · ONS ASHE 2024 annual earnings

scale £40k
UK sector median
£32,841
UK sector mean
£37,924
£0£10k£20k£30k

👤 For Candidates

AI & future-of-work guidance

🤖 Enhance with AI

  • Leverage AI tools for scheduling and workload management
  • Use analytics to monitor team performance trends
  • Adopt digital platforms for staff training and feedback

📈 Disruption outlook

15%1 yr
40%5 yrs
65%10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For Employers

Strategic hiring options & technology alternatives

🔄 Alternatives

🤖 AI AgentMicrosoft Copilot

Automates scheduling, reporting, and routine queries

💻 TechnologyPower Automate

Streamlines repetitive administrative workflows

🔀 RestructureHybrid Team Model

Blend AI tools with human-led coaching

Recommendation

🔀 Hybrid approach

AI augments routine tasks but human skills remain essential for staff development

Microsoft Copilot & M365

Copilot for Teams

Facilitates meetings, tracks action items

Power Automate

Automates scheduling and document workflows

Copilot for Word

Drafts reports and staff communications

Key Skills

TeamworkExpertStakeholder ManagementAdvancedTime ManagementAdvancedConfidentialityAdvancedHealth and SafetyIntermediateSafeguardingAdvancedTraining and DevelopmentIntermediateAdministration and ManagementAdvancedActive ListeningAdvancedMental Health SupportIntermediateCare PlanningIntermediate

Knowledge Areas

Administration and ManagementCustomer Relationship ManagementOffice AdministrationReporting and DocumentationHuman Resources ManagementBusiness ManagementRegulatory Compliance

O*NET Competency Skills

Active ListeningCoordinationMonitoringReading ComprehensionSocial PerceptivenessSpeakingCritical ThinkingActive LearningInstructingJudgment and Decision MakingManagement of Personnel ResourcesTime ManagementWritingLearning StrategiesNegotiation

Alternative Career Paths

Operations Manager85% match

Oversees broader business operations, managing multiple teams and processes.

HR Manager75% match

Leads human resources functions including recruitment, training, and employee relations.

Project Coordinator70% match

Coordinates projects across departments, focusing on timelines, resources, and deliverables.

Customer Service Manager80% match

Manages customer service teams and strategies to enhance client satisfaction.

Also Consider

🔥 Hot Technologies

In-demand tools for this occupation (O*NET)

Oracle PeopleSoftSAP softwareMicrosoft AccessOracle DatabaseYardi softwareIntuit QuickBooksHenry Schein DentrixMEDITECH softwareMicrosoft ProjectMicrosoft Teams

Work Activities

General work activities from O*NET

  • Working with Computers
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Making Decisions and Solving Problems
  • Processing Information
  • Analyzing Data or Information
  • Documenting/Recording Information
  • Coaching and Developing Others
  • Evaluating Information to Determine Compliance with Standards
  • Identifying Objects, Actions, and Events
  • Resolving Conflicts and Negotiating with Others
  • Monitoring Processes, Materials, or Surroundings
  • Staffing Organizational Units
  • Establishing and Maintaining Interpersonal Relationships
  • Guiding, Directing, and Motivating Subordinates

Anthropic Economic Index

Real-world AI adoption data from millions of Claude conversations · Dataset ↗

CC-BY Research

Observed Claude Usage

19%

of conversations

Classic Auto. Risk

1%

Frey & Osborne

Job Zone

3/5

Medium prep

O*NET Median Salary

£44k

US ref. $56k · fx 0.79

Occupational family: Office and Administrative Support

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