Manx Technology GroupSmart Island
← Back to jobs

Front of House Staff

£13.00Full TimeNot specifiedNot specifiedRetail
Posted 15 March 2026Closes 19 March 2026

Job Description

Front of house staff required with skills and suitable experience in a supervisory or management role. For more details and to apply contact careers@picaro.im

Automation Risk

Automation probabilityi55%
AI exposure (AIOE)i70%

This role contains a mix of routine tasks (scheduling, reporting, inventory) that are highly automatable with current POS and workforce management systems, and human-centric tasks (customer service, complaint resolution) that require empathy and judgment. AI tools can augment many supervisory and compliance activities, but direct customer interaction and team leadership remain resistant to full automation.

Task analysis

  • Supervise and coordinate front of house staff during service hours.
  • Resolve customer complaints regarding service or food quality.
  • Monitor compliance with health, safety, and sanitation standards.
  • Train and onboard new front of house staff.
  • Prepare shift reports and maintain records of incidents, inventory, and staff performance.
  • Schedule staff hours and assign daily duties.
  • Ensure high levels of customer service and satisfaction.
  • Assist with food and beverage inventory management.
  • Support cash handling and end-of-day reconciliation.

Automatable AI-assisted Human-only

Occupational Classification

✨ Bright Outlook🇬🇧 UK Skilled Worker Visa Eligible
UK SOC2020: 1223Restaurant and catering establishment managers and proprietors
O*NET: 11-9051.00 Food Service Managers
AI analysis: 16 March 2026

UK Salary Benchmark

Retail trade, except of motor vehicles and motorcycles · ONS ASHE 2024 annual earnings

scale £30k
UK sector median
£20,592
UK sector mean
£24,588
£0£8k£15k£23k

👤 For Candidates

AI & future-of-work guidance

🤖 Enhance with AI

  • Use AI tools for shift scheduling optimisation
  • Leverage digital inventory management for accuracy
  • Apply analytics to monitor staff performance trends

📈 Disruption outlook

15%1 yr
35%5 yrs
60%10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For Employers

Strategic hiring options & technology alternatives

🔄 Alternatives

💻 TechnologyPOS-integrated scheduling

Automate staff rotas and attendance tracking

🤖 AI AgentAI-driven incident reporting

Streamline compliance and shift report creation

🔀 RestructureHybrid supervision

Blend human leadership with automated admin tasks

Recommendation

🔀 Hybrid approach

Routine tasks are automatable; customer-facing and leadership remain human-centric locally.

Microsoft Copilot & M365

Power Automate

Automate shift reports and compliance workflows

Copilot for Excel

Analyse staff performance and inventory data

Microsoft Teams

Coordinate staff communication and shift updates

Key Skills

Customer and Personal ServiceAdvancedTeamworkAdvancedAttention to DetailIntermediateTime ManagementIntermediateService OrientationAdvancedConflict ResolutionIntermediateSupervisory SkillsIntermediateSupervisory SkillsIntermediateActive ListeningIntermediateHealth and SafetyBeginner

Knowledge Areas

Customer Relationship ManagementFood Preparation and NutritionAdministration and ManagementHealth and Safety ProceduresReporting and DocumentationTeam Leadership and CollaborationSales and Commercial Support

O*NET Competency Skills

Active ListeningCoordinationManagement of Personnel ResourcesMonitoringSpeakingReading ComprehensionService OrientationCritical ThinkingSocial PerceptivenessTime ManagementActive LearningInstructingJudgment and Decision MakingLearning StrategiesNegotiation

Alternative Career Paths

Restaurant Manager90% match

Oversee all aspects of restaurant operations, including staff, service, and finances.

Event Coordinator75% match

Plan and manage events, ensuring smooth operations and high client satisfaction.

Hotel Front Desk Supervisor80% match

Supervise front desk staff and coordinate guest services in a hospitality setting.

Retail Store Supervisor70% match

Lead retail staff, manage customer service, and oversee daily store operations.

Also Consider

🔥 Hot Technologies

In-demand tools for this occupation (O*NET)

Google DocsMicrosoft WordIntuit QuickBooks

Work Activities

General work activities from O*NET

  • Identifying Objects, Actions, and Events
  • Getting Information
  • Making Decisions and Solving Problems
  • Coaching and Developing Others
  • Training and Teaching Others
  • Coordinating the Work and Activities of Others
  • Establishing and Maintaining Interpersonal Relationships
  • Evaluating Information to Determine Compliance with Standards
  • Inspecting Equipment, Structures, or Materials
  • Communicating with Supervisors, Peers, or Subordinates
  • Monitoring Processes, Materials, or Surroundings
  • Guiding, Directing, and Motivating Subordinates
  • Staffing Organizational Units
  • Performing General Physical Activities
  • Estimating the Quantifiable Characteristics of Products, Events, or Information

Anthropic Economic Index

Real-world AI adoption data from millions of Claude conversations · Dataset ↗

CC-BY Research

Observed Claude Usage

0%

of conversations

Classic Auto. Risk

8%

Frey & Osborne

Job Zone

2/5

Some prep

O*NET Median Salary

£43k

US ref. $54k · fx 0.79

Occupational family: Management

Similar Jobs