Manx Technology GroupSmart Island
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Assistant Manager

Full TimePermanentNot specifiedAdministration
Posted 15 March 2026Closes 28 March 2026

Job Description

As an Assistant Manager you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs. Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care. Key responsibilities: You will lead your team to deliver business growth by providing care to our customers and patients. You’ll be responsible for the performance and development of your team which you will deliver through regular coaching and reviews. Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss and meet our customers’ expectations. Conduct regular reviews, audits and risk assessments to protect patient and public safety. Interpret data, trends and insights to work at pace and react to the changing needs of the customer. What you’ll need to have: Experience leading a team within a customer facing setting. An understanding of how to achieve performance goals through inspiring and coaching a team. A collaborative personality and able to succeed in a team-centred environment. It would be great if you also have. Experience working within community pharmacy. Confidence with navigating and embracing new technology. Apply online at boots.jobs ref: 269250

Automation Risk

Automation probabilityi45%
AI exposure (AIOE)i65%

This role blends people leadership, customer care, and operational management. While routine tasks like inventory and data analysis can be automated or augmented by AI, core responsibilities such as coaching, team leadership, and customer interaction require human skills and judgment. The role is moderately exposed to AI augmentation, especially for data-driven and administrative tasks.

Task analysis

  • Lead and inspire team members on the shop floor to deliver excellent customer service and care.
  • Coach and review team performance through regular feedback and development sessions.
  • Interpret sales and operational data to identify trends and respond to changing customer needs.
  • Conduct regular audits and risk assessments to ensure patient and public safety.
  • Ensure stock availability, control costs, and minimize loss within the store.
  • Deliver business growth by providing care to customers and patients.
  • Navigate and embrace new technology to improve store operations.
  • Collaborate with colleagues to achieve store and pharmacy performance goals.

Automatable AI-assisted Human-only

Occupational Classification

✨ Bright Outlook🇬🇧 UK Skilled Worker Visa Eligible
UK SOC2020: 1190Managers and proprietors in wholesale and retail trade
O*NET: 11-1021.00 General and Operations Managers
AI analysis: 15 March 2026

UK Salary Benchmark

Office administrative, office support and other business support activities · ONS ASHE 2024 annual earnings

scale £50k
UK sector median
£34,855
UK sector mean
£49,618
£0£13k£25k£38k

👤 For Candidates

AI & future-of-work guidance

🤖 Enhance with AI

  • Leverage AI tools for sales and inventory analysis insights
  • Use digital platforms for team performance tracking
  • Automate routine stock and audit reporting tasks

📈 Disruption outlook

15%1 yr
35%5 yrs
60%10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For Employers

Strategic hiring options & technology alternatives

🔄 Alternatives

🤖 AI AgentRetail AI Analytics

Automates sales trend analysis and inventory forecasting

💻 TechnologySelf-service Kiosks

Reduces routine customer service workload

🔀 RestructureHybrid Role Redesign

Blend human leadership with automated admin tasks

Recommendation

🔀 Hybrid approach

Human leadership remains vital; automate data and routine admin for efficiency

Microsoft Copilot & M365

Power BI

Visualise sales and operational trends

Copilot for Teams

Streamline team communication and coaching sessions

Power Automate

Automate stock and audit reporting processes

Key Skills

TeamworkAdvancedCustomer and Personal ServiceExpertLeadershipAdvancedCoachingAdvancedRetail OperationsIntermediateRisk ManagementIntermediateAuditIntermediateData AnalysisIntermediateAttention to DetailAdvancedReport WritingIntermediateStakeholder ManagementIntermediatePharmacy OperationsIntermediate

Knowledge Areas

Customer Relationship ManagementRetail OperationsCompliance and Regulatory FrameworksBusiness ManagementHealth and Safety ProceduresTeam Leadership and CollaborationData Analysis and Reporting

O*NET Competency Skills

Active ListeningMonitoringReading ComprehensionSpeakingCoordinationCritical ThinkingManagement of Personnel ResourcesSocial PerceptivenessActive LearningComplex Problem SolvingJudgment and Decision MakingPersuasionTime ManagementNegotiationWriting

Alternative Career Paths

Store Manager90% match

Oversees all aspects of store operations and leads larger teams to achieve business objectives.

Pharmacy Manager80% match

Manages pharmacy operations, compliance, and staff within a retail or healthcare setting.

Retail Operations Supervisor85% match

Coordinates daily retail operations and supports staff in delivering customer service excellence.

Customer Experience Manager75% match

Focuses on improving customer satisfaction and service delivery across retail environments.

Also Consider

🔥 Hot Technologies

In-demand tools for this occupation (O*NET)

Salesforce softwareAmazon Web Services AWS softwareYardi softwareOracle PeopleSoftSAP softwareApple macOSMicrosoft WindowsShell scriptTableau

Work Activities

General work activities from O*NET

  • Working with Computers
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Identifying Objects, Actions, and Events
  • Guiding, Directing, and Motivating Subordinates
  • Organizing, Planning, and Prioritizing Work
  • Judging the Qualities of Objects, Services, or People
  • Processing Information
  • Analyzing Data or Information
  • Coordinating the Work and Activities of Others
  • Documenting/Recording Information
  • Coaching and Developing Others
  • Monitoring Processes, Materials, or Surroundings

Anthropic Economic Index

Real-world AI adoption data from millions of Claude conversations · Dataset ↗

CC-BY Research

Observed Claude Usage

14%

of conversations

Classic Auto. Risk

16%

Frey & Osborne

Job Zone

4/5

Considerable prep

O*NET Median Salary

£80k

US ref. $101k · fx 0.79

Occupational family: Management

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