Manx Technology GroupSmart Island
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Senior Technical Engineer - 35451

Itchyfeet Recruitment AgencyVia agency
Full TimePermanentNot specifiedInformation Technology
Posted 15 March 2026Closes 22 April 2026
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Job Description

Our client is seeking a Senior Technical Engineer to play a crucial role in delivering comprehensive support across multiple sites. This full-time position focuses on Microsoft OS support, Citrix, and Office 365. The successful candidate will possess robust technical skills, particularly in Microsoft Server administration, and a genuine passion for IT support. The role demands flexibility for on-site visits, as well as excellent communication skills and a willingness to travel to other offices as required. With a minimum of three years’ experience in IT support roles, candidates should be well-versed in Office 365 and Intune, while skills in Azure or Hyper-V are highly desirable. This is an exciting opportunity to join a dynamic team and contribute to the organisation’s technology landscape. Please email team@itchyfeet.im or follow the link for further information and for details on how to apply https://itchyfeetoffshore.com/jobs/35451-senior-technical-engineer-isle-of-man/

Automation Risk

Automation probabilityi42%
AI exposure (AIOE)i68%

This role contains a mix of routine (documentation), augmented (system monitoring, support), and human-centric (on-site troubleshooting, communication) tasks. While AI and automation tools can assist with many technical and administrative aspects, the need for physical presence, advanced problem-solving, and interpersonal communication keeps full automation risk moderate. However, exposure to AI augmentation is high due to the prevalence of digital tools in support and monitoring.

Task analysis

  • Provide advanced technical support for Microsoft OS, Office 365, Citrix, and Intune across multiple sites.
  • Administer and maintain Microsoft Server environments, including configuration and updates.
  • Travel to client sites to resolve hardware and software issues in person.
  • Communicate technical solutions and updates clearly to non-technical staff and stakeholders.
  • Monitor system performance and proactively identify potential issues.
  • Document support activities, incident resolutions, and system changes.
  • Evaluate and recommend improvements or upgrades to hardware and software.
  • Coordinate with other IT team members to deliver seamless support.
Automatable AI-assisted Human-only

Occupational Classification

🔬 STEM🇬🇧 UK Skilled Worker Visa Eligible
UK SOC2020: 3132 — IT support technicians
O*NET: 15-1232.00 — Computer User Support Specialists
AI analysis: 15 March 2026

UK Salary Benchmark

Architectural and engineering activities; technical testing and analysis · ONS ASHE 2024 annual earnings

scale £60k
UK sector median
£42,390
UK sector mean
£51,499
£0£15k£30k£45k

👤 For Candidates

AI & future-of-work guidance

🤖 Enhance with AI

  • ›Leverage Copilot for rapid troubleshooting and documentation drafting
  • ›Automate routine monitoring with Power Automate flows
  • ›Upskill in AI-driven system diagnostics and predictive maintenance

📈 Disruption outlook

15%1 yr
35%5 yrs
55%10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For Employers

Strategic hiring options & technology alternatives

🔄 Alternatives

🤖 AI AgentMicrosoft Copilot for Service Desk

Automates ticket triage and basic troubleshooting guidance

💻 TechnologyRemote Monitoring Tools

Enable proactive, AI-driven system health checks

🌍 OutsourcingManaged IT Support Provider

Handles routine support and monitoring remotely

⚡ Recommendation

⚡ Augment role

On-site support and communication remain essential; AI best augments, not replaces

Microsoft Copilot & M365

Copilot for Word

Drafting technical documentation and incident reports

Power Automate

Automating monitoring alerts and support workflows

Copilot for Teams

Summarising meetings and technical discussions

Key Skills

Microsoft OfficeAdvancedMicrosoft ExcelIntermediateAzureIntermediateAdministration and ManagementIntermediateTroubleshootingAdvancedOperation MonitoringIntermediateActive ListeningAdvancedSpeakingAdvancedDrivingIntermediateCitrix AdministrationIntermediateMicrosoft IntuneIntermediate

Knowledge Areas

Computers and ElectronicsInformation TechnologyOffice AdministrationProject ManagementCustomer Relationship ManagementNetwork and SecurityAdministration and Management

O*NET Competency Skills

Active ListeningReading ComprehensionSpeakingCritical ThinkingComplex Problem SolvingWritingJudgment and Decision MakingActive LearningLearning StrategiesMonitoringService OrientationSocial PerceptivenessInstructingOperations MonitoringSystems Analysis

Alternative Career Paths

IT Infrastructure Manager85% match

Oversees the planning and management of an organization's IT infrastructure and support teams.

Cloud Solutions Architect78% match

Designs and implements cloud-based solutions leveraging platforms like Azure and Office 365.

Cybersecurity Analyst70% match

Focuses on protecting systems and data, building on technical support and server administration experience.

Technical Project Manager75% match

Leads IT projects, coordinating between technical teams and stakeholders.

Also Consider

IT Support EngineerSystems AdministratorNetwork Support SpecialistCloud Support EngineerTechnical Support SpecialistInfrastructure EngineerIT Operations Analyst

🔥 Hot Technologies

In-demand tools for this occupation (O*NET)

DjangoGoogle AngularMicrosoft ASP.NETSpring FrameworkMySQLServiceNowTransact-SQLApple iOSGoogle AndroidMicrosoft Windows ServerUNIX ShellApache KafkaApache MavenEclipse IDEMicrosoft PowerShell

Work Activities

General work activities from O*NET

  • Working with Computers
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Processing Information
  • Documenting/Recording Information
  • Establishing and Maintaining Interpersonal Relationships
  • Interpreting the Meaning of Information for Others
  • Monitoring Processes, Materials, or Surroundings
  • Evaluating Information to Determine Compliance with Standards
  • Communicating with People Outside the Organization
  • Identifying Objects, Actions, and Events
  • Analyzing Data or Information
  • Thinking Creatively

Anthropic Economic Index

Real-world AI adoption data from millions of Claude conversations · Dataset ↗

CC-BY Research

Observed Claude Usage

47%

of conversations

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