Senior Administrator, Customer Operations - 35554

Itchyfeet Recruitment AgencyVia agency

Full TimePermanentNot specifiedRetail

Posted 15 March 2026Closes 29 April 2026

Apply for this role ⇄ Compare with another role

👤 For candidates

🤖 Enhance with AI

›Leverage Copilot for drafting client updates and reports efficiently
›Use Power Automate to streamline repetitive data entry tasks
›Apply AI tools for compliance checks and error detection

📈 Disruption outlook

1 yr

5 yrs

10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For employers

🔄 Alternatives

🤖 AI AgentUiPath Document Understanding

Automates document processing and data extraction

💻 TechnologyPower Automate

Automates routine administrative workflows and approvals

🔀 RestructureHybrid Team Model

Blend human oversight with AI-augmented administration

⚡ Recommendation

🔀 Hybrid approach

Routine tasks automatable, but mentoring and collaboration need human expertise

Microsoft Copilot & M365

Copilot for Word

Drafting client correspondence and reports

Power Automate

Automating request processing and record updates

Copilot for Teams

Supporting team collaboration and knowledge sharing

55% Medium riskAI 68%

AI Exposure (AIOE)68%

Office Clerks, General

O*NET 43-9061.00

Top Skills

Administration and Management Attention to Detail Stakeholder Management

⭐ Growing🇬🇧 Visa eligible↑ 45% Claude Index

Job Description

Our client is seeking a Senior Administrator in Customer Operations to assist the Customer Operations Supervisors in delivering exceptional services to clients and Independent Financial Advisers (IFAs). This full-time role is based on the Isle of Man and involves processing various requests within specified servicing times. The successful candidate will be crucial in maintaining operational standards and ensuring client satisfaction while adhering to legislative compliance. The role requires strong communication skills, a detail-oriented mindset, and the ability to work collaboratively in a team environment. The Senior Administrator will also be responsible for mentoring junior team members, fostering a culture of continuous improvement and personal development. Throughout their tenure, they will have the opportunity to engage with different teams and take ownership of various administrative tasks essential for the department's success. Please email team@itchyfeet.im or follow the link for further information and for details on how to apply https://itchyfeetoffshore.com/jobs/35554-senior-administrators-customer-operations-isle-of-man/

Automation Risk

Automation probability55%

AI exposure (AIOE)68%

This role contains a mix of routine administrative tasks (e.g., processing requests, updating records) that are highly automatable, and more complex, human-centric tasks (mentoring, cross-team collaboration) that resist automation. The high exposure to AI augmentation tools for communication, reporting, and compliance monitoring increases the AI Occupational Exposure score. However, the need for interpersonal skills and judgment moderates the overall automation risk.

Task analysis

Process client and IFA requests within specified servicing times, ensuring accuracy and compliance.
Communicate with clients and IFAs to resolve queries and provide updates on service requests.
Mentor and support junior team members, fostering a culture of continuous improvement.
Monitor and maintain operational standards, ensuring adherence to legislative and regulatory requirements.
Prepare and review reports on departmental performance and client servicing metrics.
Collaborate with cross-functional teams to resolve complex client issues and improve processes.
Maintain and update client records and documentation in line with data protection standards.
Identify and suggest improvements to administrative processes and workflows.

Automatable AI-assisted Human-only

Occupational Classification

✨ Bright Outlook🇬🇧 UK Skilled Worker Visa Eligible

UK SOC2020: 4150 — Office supervisors

O*NET: 43-9061.00 — Office Clerks, General

AI analysis: 15 March 2026

UK Salary Benchmark

Retail trade, except of motor vehicles and motorcycles · ONS ASHE 2024 annual earnings

scale £30k

UK sector median

£20,592

UK sector mean

£24,588

£0£8k£15k£23k

👤 For Candidates

AI & future-of-work guidance

🤖 Enhance with AI

›Leverage Copilot for drafting client updates and reports efficiently
›Use Power Automate to streamline repetitive data entry tasks
›Apply AI tools for compliance checks and error detection

📈 Disruption outlook

1 yr

5 yrs

10 yrs

% risk of significant disruption

🎓 Learn now

📚 For full-time, part-time & evening courses on the Isle of Man, visit University College Isle of Man (UCM)

🏢 For Employers

Strategic hiring options & technology alternatives

🔄 Alternatives

🤖 AI AgentUiPath Document Understanding

Automates document processing and data extraction

💻 TechnologyPower Automate

Automates routine administrative workflows and approvals

🔀 RestructureHybrid Team Model

Blend human oversight with AI-augmented administration

⚡ Recommendation

🔀 Hybrid approach

Routine tasks automatable, but mentoring and collaboration need human expertise

Microsoft Copilot & M365

Copilot for Word

Drafting client correspondence and reports

Power Automate

Automating request processing and record updates

Copilot for Teams

Supporting team collaboration and knowledge sharing

Key Skills

Administration and ManagementAdvancedAttention to DetailAdvancedStakeholder ManagementIntermediateRegulatory ComplianceIntermediateTeamworkAdvancedClient Relationship ManagementIntermediateReport WritingIntermediateActive ListeningIntermediateTraining and DevelopmentIntermediateTime ManagementAdvancedMicrosoft OfficeIntermediate

Knowledge Areas

Administrative ProceduresClient Service and Relationship ManagementRegulatory ComplianceReporting and DocumentationBusiness AdministrationConfidentiality and Data ProtectionTeam Leadership and Collaboration

O*NET Competency Skills

Active ListeningReading ComprehensionSpeakingWritingCoordinationCritical ThinkingService OrientationSocial PerceptivenessTime Management

Alternative Career Paths

Operations Supervisor85% match

Oversee and manage a team within customer operations, focusing on process improvement and service delivery.

Compliance Officer70% match

Monitor and enforce adherence to regulatory and legislative requirements within the organization.

Client Services Manager80% match

Lead client service teams to ensure high-quality support and satisfaction for clients and partners.

Business Analyst65% match

Analyze and improve business processes, leveraging data to enhance operational efficiency.

Also Consider

Office Manager Customer Service Supervisor Compliance Assistant Administrative Supervisor Client Services Administrator Operations Coordinator Records Manager

🔥 Hot Technologies

In-demand tools for this occupation (O*NET)

Microsoft AccessYardi softwareAdobe AcrobatMicrosoft SharePointHenry Schein DentrixMEDITECH softwareOracle PeopleSoftSAP softwareGoogle DocsMicrosoft Word